Introduction
During the past three decades, companies operating in various sectors of the economy have experienced various changes in the scope of their operations. The service and manufacturing sectors have encountered dramatic changes in their business environment. Competition from companies operating in the same industry whether in the same jurisdiction or in global markets has resulted in situations where companies embark on revolutionizing their management to enable companies to remain relevant and competitive in today’s extremely competitive global environment. Consequently, a considerable reduction in product life cycle due to advancing technological trends has posed a considerable test to meet customer’s ...