Chapter 1
Argyris (1990) argues that morale, commitment and satisfaction by the employees as well as the organizationsa are only the penultimate function, since the ultimate goal of the organization is performance. This is not least because if these penultimate factors comprise the ultimate criteria, then they only succeed in covering up a vast number of problems that 21st century organizations must deal with. This book is interestsing not least because of the author’s effective use of words, phrases and idioms, word puzzles etc, which tends to inspire confidence because of the pragmatic nature of the issues raised, but also because ...