Introduction
An important thing to note about the hospitality and tourism industry is the fact that it is one of the most versatile sectors which is subject to change based on the environment in which it is founded. This is based on the fact that unlike many other industries across the world, the hospitality industry is highly affected by changes as a result of the internal and external factors that influence and affect its existence; this is based on the fact that the industry is characterized by highly perishable products and services, this means that it is mainly based on the ...