Part 1
Jet Blue’s problems were caused majorly by a poor technological system to handle the emergency. The company which had been in operation since 2000 had posted profits of over 2.4 billion in 2006 and was operating 500 flights to 50 different cities every day. This shows that the business approach taken by management was working. Jet Blue had a policy of ensuring that a planned flight went through as soon as it was possible. In the face of cancellations by all the other airlines, Jet blue hoped that this move would have helped many of its customers had the weather improved.
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