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Introduction
The City and County of Denver have a massive airport. The airport authorities decided to build an automated baggage system. Unfortunately the project failed to achieve its goal. We have been tasked with analysing the project, identifying the reasons for the failure, and suggesting alternative measures which may have helped in making the project a success. This exercise is conducted with a view to aiding similar projects in the future.
Background
The city of Denver built its airport in 1994 at an approximate cost of 5 million. The authorities decided to build an "Integrated Automated Baggage Handling System" (Henderson, 1994 in ...