Conflict Management Case Studies Samples For Students

Introduction

Conflicts are inevitable in any relationship, especially a business relationship. In fact, conflicts can result in misunderstandings, uneasiness, and disruption of relationships when not managed appropriately. Cross-cultural conflicts are likely to occur a lot due to the differences in customs, religion, geography, and thinking mode. The Russian culture is unique. For instance, Russians are said to advocate individual confidence and pay more attention to personal value. It is crucial to note that the negotiations with the Russian businesspersons might involve flared tempers. Consequently, cross-cultural conflicts are likely to occur when negotiating with the Russian firms. For this reason, the ...

1.0 Introduction
Conflict is part and parcel of human life. Its occurrence brings forth retarded growth and necessitates change for positive development. While conflict dynamics can be complex, personal conflict is usually at the core of all these other levels. A personal conflict can occur within an individual or between individuals. The key determinants of the magnitude of conflicts are the situation within which the conflict occurs and the coping strategies employed by individuals directly and indirectly affected by the conflict. This places an individual as a key player in the conflict. The coping strategies are measured in terms ...

What seems to be the cause of the conflict?

The core of the conflict is a toxic organizational culture, which has been allowed to emerge over overtime. An organizational culture comprises numerous aspects, key among them being communication, leadership, collective values, mission/vision, practices, diversity management, regulations/policies, place, and organizational narrative. The leadership failure created by the past operational manager, particularly his appointment of supervisors without a moral authority over the employees, resulted in a complete breakdown in leadership, which when coupled with the lack of formal policies (and best practices) in issues such as the use of radio and stringent recruitment checks, resulted into conflict, ill motivation, belligerency, ...

Introduction

Conflict is a discord between two or more parties. The causes of the conflict differ depending on the situation or environment. Conflict is bound to occur when people are working or living in the same environment. The key is to approach and solve the disagreement in a sound manner that leaves both parties satisfied with the resolutions made. The process of resolving conflicts is known as reconciliation. Reconciliation is the methods of facilitating peaceful ending of conflict and retribution. The conflict resolution process is facilitated by a mediator (Barsky & Allan., 2014).
In the world that we are living in ...

1.
a) Describe the socialization process that Turner experienced at MLI

Socialization processes play an important role in integrating newcomers into the company and developing employee skills, relationships and attitudes, which are necessary for successful work in the company (Chao et al., 1994a; Chatman, 1991; De Vos et al., 2003; Louis, 1980; Thomas and Anderson, 1998). Neglecting or not using these processes effectively may result in job dissatisfaction, high staff turnover, low productivity and general miscommunication. Therefore, in order to make sure that recruiting expenses are not undermined by inefficient organizational socialization, effort should be put into integrating newcomers ...

Personal Case Study

Communication
Personal Case Study

Interpersonal Conflict

One in a while we find ourselves in a situation where we need to make a stand to what we believe is right and fair. In the past, I have been in a conflict with a store manager and the attending staff during one of my visits at an electronic gadget store. The cause of the conflict is the miscommunication regarding the validity period in the product return and replacement policy of store, which was not clearly explained and communicated to me as a customer. The product I bought is entitled for a replacement in ...

- Use electronic and non-electronic sources to find out how Dell utilized its different kinds of organizational structures over time in capturing the following performance area:
- Motivation / Goal Setting Process
- Decision making/ Problem solving process
- Conflict Resolution
- Team building/ team process

Reg No

Designation
Dell utilized its different kinds of organizational structures over time in capturing motivation and goal setting process, decision making, conflict resolution and team building in the following manner.

Motivation / Goal Setting Process

The functional structure of Dell adopted in the 1990’s was useful in motivating its rapidly growing employees. The ...

Introduction

A national organization operating in the United States has offices in all four time zones in the country. The organization wishes to complete an important and confidential project within the next three and a half months. The completion of the project will require the formation of a virtual team comprising of mostly senior managers and directors from all major business departments of the organization. For the project to be a success, a team charter needs to be created to direct the different team members on what is required of them. Also, since the team members will be working from ...

Executive Summary

The Georges Hotel is an upscale European-style boutique hotel located along the Oriental Bay in Wellington. Most of the staff is friends and relatives of Jeff and Chad, who are brothers. The hotel has many advantages that a family business has as well as the disadvantages. Some of the supervisors are not aware of the laws against discrimination. They are not aware of what sexual harassment means and what the appropriate and inappropriate behavior towards their subordinates is. This has resulted in situations where a couple of EEO complaints were raised against the hotel. However, as things stand, the ...

Conflict resolution is defined as the approach and procedures used to reach a peaceful ending of a disharmony or any retaliation of two people who are in conflict. Conflict resolution is very essential in the workplace as it keeps people in place and enhances productivity in what they are doing. According to Thomas and Kilmann here are different methods that can be used to resolve a conflict; some of them include competitive, collaborative, accommodating, compromising and avoiding. Different people prefer different methods of conflict resolution (67).
In our context here, there have been several reported cases of persons either taking part ...

SCENARIO ONE

Conflicts at workplace are common and especially in healthcare where a single mistake can result in greater loss. In this situation the internist is speaking louder and being angry but he has not used abusive language which means that there is a chance to settle the conflict easily. Moreover, until the time of conflict there had not been some great loss or repercussion which means there is a chance that the conflict can be resolved in a friendly way. So, for this purpose, I would suggest that one party should remain calm which in this case should be the radiologist. This situation needs ...

This paper will address the issue of conflict in nursing with reference to a nursing case study. The nursing case study regards the use of authoritarian leadership by the in-charge of an oncology unit. Staffs at the unit consist of five old nurses and six new nurses. Particular questions to be addressed are whether conflict is constructive or destructive and how good leadership affects the outcome of conflict.
Depending on its nature and how it is addressed, conflict can be constructive or destructive. Hot conflict is constructive as it leads to activity and creativity between the parties. Cold conflict, ...

Women and gender studies: gender violence

Gender violence is a common issue when it comes to gender related problems. Even though, there are a few cases where men are the victims of gender violence, it is the women who suffer most from this problem. 95 percent of the cases of gender violence reported are usually female victims. The women who fall victims of gender violence include the married women, female children who are abused by their parents, dating women and at times women who experience gender violence at their places of work. Women are mostly the victims of gender violence because in most cases they are referred ...

Abstract

The Crown and Waikato Tainui has been having conflicting standards in the management of the Waikato River. The report is basically giving details on the background of the different stands that each team has pertaining the river and how the conflict resolution was approached.
Tainui believes that the river lies in their ancestral land and that the Crown has not right interfering with the management of the river and its resources. This initiated the need for a deed settlement between the two parties. The deed settlement was signed in august 2008 and this brought the genesis of shared management ...

A not-for-profit hospice center in a small community received a generous gift from the grateful family of a patient who had died recently. The family asked only the money be '' put to the best use possible.
Everyone in this small facility had no opinion about the best use for the money. The administrator wanted to renovate the old, run-down headquarters. The financial officer wanted to put the money in the bank 'for a rainy day.' The chaplain wanted to add a small chapel to the building. The nurses wanted to create a food bank to help the poorest of their clients. The social ...

Introduction

Communication is very fundamental to human life owing to the fact that it helps people establish relationships, express themselves, interact with other people and the world, accomplish tasks as individuals and as a team and also helps people manage others and lead an organization. This paper seeks to explore Managerial communication in a business membership organization The Center for International Private Enterprise (CIPE). It explores the different ways of managerial communication like: verbal and non verbal which includes: gestures, written, body language amongst others. Managerial communication is an essential function which enhances smooth communication between managers and also with employees and ...

Scenario 1

What theories of team behavior might assist GS in taking on his new role?
In the given scenario, GS has been given a team of 24 employees who all have been working in the office for more than 5 years. This shows that all the team members are completely familiar with the organizational culture and norms, and are also well adjusted to their job roles. Furthermore, GS’s active interest in promoting conformity and harmony is also well-liked by all the team members, which also indicate that everyone is on the same page. These factors indicate that the team ...

Meg and Kyle case

Meg and Kyle are experiencing problems with their marriage which could have deleterious effects on the mental, physical, and family health. For the case of Meg and Kyle, problems arise from their diverse backgrounds and their means of communicate. Sources of conflicts between couples range from verbal and physical abuse to individual abuse that harms character and behavior. Alleged inequaliity in a couple's division of labor is associated with marital conflict and the likelihood of the husband to withdraw to seclusion in response to conflict. Conflict over power is also strongly related to marital dissatisfaction.
Some of the matters ...

Managers must ensure normal functioning of an organization through conflict management to ensure that there is less conflict in the workplace. Forgiveness is one of conflict management strategy where managers or employees forgive each other to ensure a stable working environment. The following discussion analyzes LTL case of forgiveness and its relation to biblical scriptures.
Question 1: Compare the way the case at LTL Trucking reflects forgiveness with the way Scripture teaches us to forgive. What are the similarities and differences? How can leaders shape the way this concept is applied in the workplace?
LTL case presents a conflict ...

Synopsis:

Tricia Monet, who is a young woman aged twenty-three years old, is hastily promoted from an assistant store director to a store director for a Personal Reflections retail store. Tricia Monet had no previous managerial experience as she had just been out of college. The jobs that she had done were the accounting jobs at her school. The only training that Tricia Monet had was a two-week course for the position of assistant store director. When she arrives at her new workplace, the director of the company hires three assistant store directors for the store. The first task that she had was trying ...

Introduction

Global business environment is placing more and more pressure on the organizational ability to address diversity in the company. The reality shows that cultural, racial and social diversity along with geographical disperse of the companies creates new and, yet, not fully explored field in Human Resource Management (HRM), Leadership and Management studies. Modern considerations on the selection and recruitment processes that call for specific cross-cultural management capabilities outline the direction in which leadership and management practices have been and will continue to evolve in the near future (Sims, 2007). Team work and leadership practices in this field are one ...

Question 1

Aggressive and counterproductive behaviors refer an employee behaving towards other employees in a manner that may cause harm to the employees and generally the organization. Aggressive and counterproductive behavior of an employee toward other employees may be caused by several factors. Considering the Cedar district hospital case, the aggressive and counterproductive behavior of Smith towards her subordinates and other managers could have been caused by the following factors (Fox and Paul 2005).
The first reason for Smith’s aggression and counterproductive behavior towards her subordinates and other managers, fall in the theory of individual difference also referred to personal ...

Theory of Constraints (TOC) is a popular management methodology developed in the 1980s, Eliyahu Goldratt, which is based on finding and managing key constraint system, which determines the success and effectiveness of the whole system. The main feature of the methodology is that making efforts over the management of a very small number of aspects of the system, an effect much greater than the result of simultaneous action on all or most of the problem areas of the system immediately.
The approach is based on the theory of constraints to identify this limitation and manage to increase the rate of ...

Implementing Solutions to Deal With Negative Comments from Customers in the Commercial Food Service Industry

(Student’s Full Name)
Implementing Solutions to Deal With Negative Comments from Customers in the Commercial Food Service Industry

a) What is the root cause(s) of the problems/issues occurring and what other factors contribute to them?
The possible root causes of the problems or issues occurring which initiating the negative responses from the customers of Harrington’s are the following: lack of communication amongst staff members; inadequate of inspection of surroundings and improper sanitation; and improper training which lead to lack of attention to detail and prohibiting the staff from anticipating the customers’ needs.
The possible ...

Kenneth Ravenel v. Fredrick L. Burnett (Case study)
Kenneth Ravenel v. Fredrick L. Burnett (Case study)
Under the field of criminal law, the case, Kenneth RAVENEL v. Fredrick L. BURNETT [2070401], September 26, 2008, under the Court of Civil Appeals of Alabama, exemplifies conflict resolution. As an example, it entailed the requisite steps in which conflict may be resolved, in addition to the practicability of their applications. The case in point pertained to the claim by Burnett that Ravenel had threatened him with malicious harm, because of suspecting the former of being in an affair with his ...

Part 1: Group dynamics3Section 1: Working in groups and team.3

Section 2: Conflict and negotiation.5
Section 3: Management and leadership.6
Part 2: The organization system.7Section 1: Organization structure7
Part 2: The organization system.9Section 1: Organization structure..9

Section 3: HR policies & practices11

Conclusion...12

References13

Introduction
Group dynamics in organizations revolve around the relations between employees and managers and how they interact in groups. These groups and teams may be formal or informal, and they may be set for specific tasks or for general tasks. Group dynamics determine the chances of success of an organization as far as team work is concerned. In this paper, Wal-Mart is the organization for the study. This ...

MANAGEMENT

- SPRAY DIAGRAM
- rough spray diagram
b. tided up spray diagram
The above diagram is a spray diagram which displays the usefulness of system thinking. The diagram demonstrates how system thinking is useful in various aspects. One of the aspects is that of examining interrelationships. System thinking tries to view things as a whole system and in that way the interrelationship between such things is identified. This is helpful in identifying initial level of the problem and viewing problems as a whole system.
System thinking is also an important agent of integration. When used with strategic planning ...

Q: How would you describe your ideal job?

A: My ideal job is becoming a nurse so that I can help treat soldiers. I reckon that this is my way of acknowledging their sacrifice, hard work and dedication to duty so that we can enjoy freedom and peace.

Q: Why did you choose this career?

A: I choose this career because as a child, I always wanted to be a soldier and serve my country.
Q: What goals do you have in your career?
A: As a soldier, my goal is to serve my country in the highest rank possible.
Q: How do you evaluate success?
A: I evaluate someone’s success as his ...

Culture can be expressed best in the complex interactions of values, attitudes and behavioural assumptions of the society. Culture therefore, is the characteristics of particular groups of people defined by everything from knowledge, religion, social habits, art, law, morals and any other capabilities and character acquired by a person as a member of a given society. For a given culture to be an important concept in the management studies, we should be able to understand the culture concept and familiarise our self with it. (Francesco and Gold 1969).Therefore in this paper, I have discussed various dimensions of managing culture in order to ...

LOLA’S PERFORMANCE EVALUATION

QUESTION 1: Evidence that this case provides for formulating and implementing a systematic approach to performance appraisal
For performance appraisal to be successful the following should be put into consideration; Measures and standards-this involves strategic thinking, job knowledge, setting standards writing and setting objectives and identifying competencies. Communicate expectations-this will involve verbal communication, listening, negotiating and reaching agreement. Plan-this involves planning, decision making, problem solving organizing and budgeting. Monitor assists and control-this involves problem solving, coaching, counseling, instructing, training and giving feedback. Appraise- this involves observing, recalling, judgment and data analysis. Feedback-this involves listening, empathy, planning, negotiating, conflict resolution ...

Delivering Bad News Tactfully and Effectively

Managing underperformance can prove to be an exceedingly stressful and daunting task (McLelland, 2005). As the department manager in a mid-sized technology company I have received numerous complaints from both coworkers and customers about a certain employee who is not performing to the standards expected. Moreover, this specific employee has brought about a hostile working environment since he has shown confrontational behavior. As the department manager I have to meet up with him so as to deliver an ultimatum on whether the employee will immediately improve his conduct or face immediate dismissal.
As I approach him, I will first look for ...

Undertaking (does not require signature): By Submitting this assessment, the student hereby declares that the attached assignment is his/her own work and s/he has not knowingly or unknowingly plagiarized or colluded with another student. The student understands that any form of cheating on the assessment is not acceptable by the Centre for Executive Education and could lead to failure in the assessment in the first instance.

Core issues of IMP

The following are the major questions that must be asked of the IMP Company with regard to issues facing the organization.

What were the language policy and the nature of employee relations in the company? Did they respect one another?

Was there a proactive action taken against ...

Analysis Section

A. Roles

a. Johari Window – This activity encouraged me to think about myself in positive terms only and allowed me to review who I am without fear of sounding arrogant. I chose the words brave, friendly, happy and caring to describe me in terms of words that will be known to others as I regularly show these qualities to my loved ones and peers. In the ‘not known to others’ box, I chose the words nervous and giving. The former of these is a word which I endeavour to not show too often as I’d prefer people to see ...