The most important element of Kroc’s strategy was a concept of uniformity. Thanks to his experience in sales, Kroc recognized the significance of uniform standards. His strategy guaranteed that customers of McDonald’s all over the country could anticipate receiving the meal of same size and quality in different restaurants and these expectations would be met by McDonald’s franchisees, no matter where they were located. In order to achieve this ideal of uniformity, Kroc developed standards of operation, trained franchisees and monitored all McDonald’s outlets to ensure that they met these standards. In addition, Kroc’s ...
Denise Case Studies Samples For Students
3 samples of this type
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Leader-Member Exchange Theory (LMX)
Introduction
The Leader-Member Exchange Theory (LMX) is premised on the belief that, by understanding the relationship between a leader and followers, one can appreciate how leaders influence employees. Different leaders forge varying types of relationships with their employees. In LMX, these relationships are categorized as high-quality or low-quality (Winkler, 2010).
High Quality LMX
In a high-quality LMX relationship, there is mutual trust, warmth, helpfulness and respect between the leader and followers. Moreover, both parties transcend their job-descriptions, in helping one another to achieve personal goals. This relationship is a combination of professionalism and mutuality. Such workers are more productive than others because they enjoy ...
Hersey and Blanchard’s Situational Theory
Both supermarket managers’ mode of leadership can be explained using Hersey and Blanchard’s Situational theory that states that successful leadership is achieved by opting for the right leadership style and the sub-ordinates readiness (Robbins & Judge, 2007). Readiness is the willingness and ability to carry out a certain task. The degree of willingness and ability is determined by the experience that one has in doing the tasks required. Alex and Stephanie are mature workers in their fields of work since they have over three months experience, and they understand their duties. Jonathan uses the recommended form of leadership whereby ...
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