1) List the principles of TQM in Toyota and discuss how Toyota implements the principles. Provide examples in every point.
Total Quality Management is a combined effort of management philosophy with a
set of
practices that lays emphasis on continuous improvement, meet the requirements
of the customer, reduce rework, think on a longer range, involve employees at all
stages
and teamwork, process redesign, solve the issues with the help of team members,
measure the results constantly and always have good relationships with suppliers. Total
Quality Management in Toyota is entirely based on “Customer First” criterion ...