Empathy Case Studies Samples For Students

Question # 4 – Listening to Out-Group Members

[Author Name]
[Institue Name]

Instead of rudely rejecting the NUMMI commandos, the GM's managers could have used following strategies. Firstly, they could have shown empathy towards the commandos, such as, using paraphrasing and a supportive tone. Secondly, the managers could have recognized the uniqueness of NUMMI individuals and should have utilized them effectively. Furthermore, they should have negotiated with them, in a way, which makes them feel included, instead of treating them as a threat to their thrones. Lastly, they should have empowered them to act and given them a voice, to be heard and obeyed by other employees available on the ...

Introduction

An organisation is composed of people and they have the power to make or break it. If they feel associated and motivated, people can go an extra mile to see the organisation succeed. Alternatively, if they feel alienated and ignored, they will completely detach themselves. So, managing the human resource is very important for any company. The case of Wheeler Motor Services Ltd is one such example. The objective of this paper is to act as a management consultant, and provide consultation and advice for Richard Wheeler so that he can make difficult decisions that will in turn contain ...

Counselling theory

The essay aims to address person-centred theory in detail including the main features of this theory with regard to how useful they are even in real life situations. The essay will also take into account how this model is different from other therapeutic models in particular cognitive behavioral approaches and psychodynamic approaches. It also takes into account the similarity of the models listed.
Personal-centred therapy which originally was known as non-directive therapy is a therapy that was developed by the psychologist Dr. Carl Rogers (1902-1987) that moves the idea that the expert is the therapist to a direction where one ...

Communication Breakdown Cases

Introduction
Communication between the nurse and the patient is central to compassion, empathy, and care. However, the instances of communication breakdown are enhancing, and there is a surge of complaints in recent years concerning the attitudes of staff members. This paper reviews three case scenarios with an aim to explore the possible reasons for communication breakdown. A holistic discussion on these factors along with the suggestions is expected to impart a good idea of fundamental communication problems that have existed in different healthcare settings.
a. The communication broke down because of the careless approach by the nurse towards a ...

Motivating Employee

Identification of Problem and Analysis:
First, before any solutions are identified for the given case, it is required to understand the demotivation factors of the employee so that appropriate motivational theory can be referred for the solution. Following demotivation factors were identified.
It is noted that there is the practice of micromanagement hence, one of the prominent factors for the lack of motivation among the employees (Hedges, 2014) as well as managers have no empathy with their subordinates. The threat to the job from the managers exists if the employee activities are not according to the personal interest of ...

Karen appears to have a very positive attitude about her future. She seems to have realized that the end of her relationship wasn’t about her but was about the lack of commitment on her partner’s part.
Karen’s strengths lie in the fact that she is positive about her future and that she is making plans for that future. She has an optimistic outlook on her dating future and is committing herself to a gym membership. This indicates that she is moving in a forward direction.
Karen could be afraid of the stigma that can be attached ...

LOLA’S PERFORMANCE EVALUATION

QUESTION 1: Evidence that this case provides for formulating and implementing a systematic approach to performance appraisal
For performance appraisal to be successful the following should be put into consideration; Measures and standards-this involves strategic thinking, job knowledge, setting standards writing and setting objectives and identifying competencies. Communicate expectations-this will involve verbal communication, listening, negotiating and reaching agreement. Plan-this involves planning, decision making, problem solving organizing and budgeting. Monitor assists and control-this involves problem solving, coaching, counseling, instructing, training and giving feedback. Appraise- this involves observing, recalling, judgment and data analysis. Feedback-this involves listening, empathy, planning, negotiating, conflict resolution ...

Interpersonal communication refers to sending and receiving of messages between two entities. It involves various aspects of communication such as speaking, listening, and non verbal ques among others. For communication between two parties to be successful, these aspects must be taken into consideration and employed appropriately.
In this journal, I will describe the relationship I have had with my daughter in law. I have been married for thirty two years. I met with my husband like 37 years ago in high school and have been together ever since. The reason for our long relationship is not because we ...

This situation is typical for most toddlers. Aggressive behavior makes parents, teachers, and other children feel uncomfortable and hurtful both physically and emotionally. Aggressive acts? Such as hitting, kicking, and biting usually take place approximately at the age of two when children have very strong feelings but cannot use language in a proper way to express themselves. At this time, empathy, the ability to understand how other people feel, just begins to develop.
So, the girl cannot yet say, Miss, I was the first who took this cart and I have a right to play with it! Instead, she ...

Description of the case

Vivian is an 18-year-old student who was diagnosed with asthma at the age of eight years. Her impairment includes chest tightness, periodic wheezing, coughing, and shortness of breath. Coughing is most prevalent in early in the morning or during the night. Such impairments result in various limitations throughout her life. For instance, she finds it difficult to breathe due to the insistent airflow obstruction, especially at night. In addition, these impairments restrict her from social participation such as school sports and ability to maintain normal activities such as exercise and school attendance. However, despite these limitations, personal factors such ...

Overview

Social workers practice a profession which, in a hospital context, falls under "care", an ambiguous labeling (IN-TEXT CITATION). In a hospital setting, social workers perform daily jobs according to a "medical model" based on an assumption of detached service to all. In contrast, social workers are educated and practice social work based on empathy and personalized care. An organizational conflict arises, accordingly, between social workers and medical care providers, in bureaucratic organization based on hierarchy and control.
More broadly, social work is marginalized as a practice performed by female workers offering care services for patients, largely ill, poor or ...

Video Game Violence and its effects on children

Abstract
This was a single subject case study to evaluate the effects of video games on children. In this study, a case of 14- year- old boy was evaluated to check whether the problems he faced were the result of long- term exposure to video games. The 14- year- old boy was administered with sedatives and anticoagulants to treat deep vein thrombosis. He underwent FMRI scans, cognitive inhibition- counting test and emotional interference tests designed to see his brain activity and response to different stimulus. The FMRI scans and the results of the tests were recorded and compared with the ...

Heineken is the leading company manufacturing and distributing its branded bears in the global market. The company is also famous for its marketing activities and sponsors a mega event of the European Champions League and also partners with James Bond brand. The company desire to integrate its sustainability into its corporate strategy. The name assigned to the long-term approach is “Brewing a Better World”. The company had set its targets into six pillar areas to achieve its long-term sustainability approach. Water, carbon dioxide (CO2), responsible consumption, health and safety, sustainable sourcing, and inclusive growth are the targeted areas set by Heineken.
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Mrs. Cross, 65, is a patient in an acute care hospital with a diagnosis of pneumonia. The nurse tells you that Mrs. Cross has a history of schizophrenia. You are assigned to provide AM care for Mrs. Cross.
How would you approach Mrs. Cross when you enter her room? How would your knowledge about her mental health problem affect your initial contact with her?
When assigned to provide AM care to Mrs. Cross, I would approach her with understanding and compassion. My knowledge about her mental health would not affect our initial contact or the way in which I would ...

Stage 1: Facts related to the problem situation.

Four people come together on a new venture; they happen to be family members.

They are engage in selling olive oil as a family business for years and now wish to expand.

Initial enthusiasm and zest for “Tapenade” gives away to frustrations and strained relations.

Each member starts off with a given specific role: Barb investigates on other farms engaged in a similar activity, Barry researches on new machinery requirements, Christine a business plan, and Carl on a marketing plan for the new venture.
Conflict between Carl and Christine on ownership of the business and lack of clarity of their future roles. Both are ...

Shaping the market offerings

1. At the second level of the customer value hierarchy, the marketer has to turn the core benefit into a basic product.
2. Design is the totality of features that affect how a product looks and functions in terms of customer requirements.
3. Top firms audit service performance by collecting voice of customer (VOC) measurements to probe customer satisfiers and dissatisfiers.
4. Services are typically produced and consumed simultaneously. This is an example of the inseparability characteristic of services.
5. In considering an observed price, consumers often compare it to an internal price called a reference price.
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