Introduction
Kouzes and Posner came up with the five practices of exemplary leadership they researched and developed on it using case studies. They are: challenge the process which is the main focus in this case, inspire a shared vision, model of the way, enable others to act and encourage the heart. They believe that “one is not born with leadership traits, but they are learnt”. (Posner, 2011). We shall focus on one practice of exemplary leadership, which is the challenge in the process. It is criteria used by management whereby they take risks which involve making mistakes and failures; these are ...