Develop a fact-finding plan including interviews, documentation review, observation, questionnaires, sampling, and research.
Notably, Whitten (2005) argues that a fact-finding mission is the most crucial step to identifying the information needed to create a solid plan as it highlights the areas that need changes the most. As a system analyst, the fact-finding mission educates them to establish what could or should be done. Robert Hanover, the system analyst employed by Kahuna cleaning agency was in a much similar path. His fact-finding plan would help managers at the cleaning business better understand the new model using business goals, therefore, making his system successful for the business.
First, Robert would spend a great deal of time conducting interviews ...