Futura Case Studies Samples For Students

2 samples of this type

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Futura And The Balanced Scorecard Case Study Examples

FUTURA and the Balanced Scorecard

The Balanced Scorecard is a performance management system that was developed by Robert S. Kaplan, Emeritus at Harvard Business School and David P. Norton of Nolan-Norton Company and the Balanced Scorecard Collaborative in January-February 1992 (Frigo, 2012). Kaplan and Nolan (1992) developed the concept of Balanced Scorecard with a view that to accurately measure the performance of modern day businesses, old and traditional methods of financial performance metrics were inadequate and a more balanced presentation of both financial and operational measures was needed. The Balanced Scorecard includes a set of measures giving the managers a comprehensive yet fast and accurate assessment of the business ( ...

Organization

Employment

Management

Customers

Employee

Workplace

Company

Finance

Performance

Futura

Balanced Scorecard

Dimension

4 Pages

Case Study On The Customer Service Perspective

1. On what specific customer perspectives did each company focus, and what measures did each company use to ascertain how well it was meeting the goals implied by those specific perspectives?

Hyde Park Electronics, a manufacturer of ultrasonic proximity sensors focused on customer satisfaction and measured it by looking at the increase in sales and net income as a result of increased product acceptance and the incidence of returning/repeating customers. With 42 people employed in 2001, the company enjoyed its most profitable year having this perspective in mind. To enable the company to perform better, it used the Balanced Score Card ...

Business

Management

Company

Development

Strategy

Customers

Thinking

Organization

Perspective

Balanced Scorecard

Performance

Card

4 Pages