Introduction
This case study is devoted to the analysis of the current position of the Capital One Bank. The Bank has recently faced problems connected with mortgage process flow caused by inefficient internal communication. The Bank even stopped taking applications because of negative impact on customers.
A detailed implementation plan will be developed to resolve the issues the Bank faced. The improvement of the processes will include several operations management techniques. The resources needed for implementation of the plan will be identified on the basement of analysis of actual data. Short-term and long-term implications of the operations techniques will ...