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Question 1:
What are the similarities between “reengineering” the shop floor (manufacturing) and reengineering business processes like order fulfillment?
Question 2:
Why has there been resistance towards BPR? What tried John Deere to overcome it? What downsides are connected to these attempts to overcome the resistance?
Answers:
Answer 1:
There were various similarities betwee the reengineering process of the shop floor and business processes like fulfillment of order. This was exemplified by application of procedures which resembled each other in these two processes. Before implementing the reengineering process, those involved conducted a pilot survey which helped in ...