A Reflection
Primary message the Author is sending to the audience
The author is trying to provide useful information on how consumers today have shifted the way they decide to purchase a product. The author insists that marketers should learn that the old ways that consumers used to make purchasing decisions have changed. In addition, the author informs the reader that despite the use of the funnel approach in understanding consumer decisions, the way consumers make decisions today calls for a new approach in understanding how they make purchasing decisions. The consumer decision journey that the author gives a description of involves initial ...