Thank you for providing a detailed case highlights your issues. I understand that you are having issues in managing staff, clients are not pleased with the services provided, work pressure and other issues which needs to be rapidly resolved. Before I proceed, it is important for you to understand that managing an organization entails fulfilling the four essential function of management – planning, organizing, leading and controlling (Dubrin, 2012).
There are several points which you should work on. First, it is absolutely necessary to develop and share a mission statement. A mission statement is one which conveys to the employees, clients ...