Quality Case Studies Samples For Students

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Company Overview
Trinity Mothers Frances Hospitals and clinics include Mother Frances hospital-Jacksonville, Mother Frances hospital – Winnsboro, the Louis and Peaches Owen Hospital. They are affiliated with the health south, Tyler Care Hospital a facility that is a long-term acute care facility and trinity Clinic. It is preferred by multispecialty media groups as it has over 350 physicians and mid-level provider that represent 40 specialists in 36 locations that serve east Texas since March 1937. It is a 404-bed acute care facility that is located in Tyler, Texas. It offers a wide range of services; emergencies and trauma care, surgical and medical care. ...

Feigenbaum defines quality as an “excellent-driven” rather than a “defect-driven” process. However, such a definition will depend on the role of people defining it. According to Feigenbaum, there is no system of universally defining quality because some people view quality differently. For instance, some view quality as “fulfilling the customers’ needs” while others view it as “conformance to the standards or specifications set”. In the context of healthcare – particularly the case study – the physicians or doctors will have a slightly different viewpoint regarding quality in the hospital. The nurses too will have their own viewpoint while patients will tend to define quality ...

[Supervisor Name]

Introduction and Background

In the past 60 years, India has crossed major milestones in healthcare such as greater life expectancy, decrease in infant death rate, wiping out leprosy and eliminating small pox. Regardless of the progress, India’s healthcare demonstrates crude inequalities. At one end of the spectrum is the rise in medical tourism, pulling in more than 2 lac global patients in 2006. At the other end, curable diseases like diarrhoea and malnutrition, particularly of children below 3 years, are continually predominant. Likewise, in comparison to South Asian countries like Bangladesh, Indonesia and China, vaccinations in India are still ...

Introduction: Quality Tools Discussed In the Article

The main quality tools discussed in this article are SIPOC, fish bone, pareto, brainstorming and benchmarking. SIPOC is an acronym that refers to Suppliers, Inputs, Process, Outputs and Customers. It is a process improvement tool that helps team members agree on a common course of action in quality management. Fish bone is used to identify a different cause to an existing problem. Benchmarking involves comparing an organization’s quality policies to industry standards. Pareto analysis is used to indicate problems that need more attention than others do. Brainstorming is a process of generating multiple ideas about quality problems (Schindler, ...

Introduction

The article concerns the hurdles that Cody Fixer, who is hired as the new director for quality assurance department at his new workplace Greasex Line. Cody is not well conversant with the activities of the company and needs to consult his subordinates on various issues. The problems in the company dawn on him after his return from an interesting seminar for quality managers in manufacturing companies. He had inadequate time to learn the system so that he could he easily identify with the problems. He relies on his immediate subordinate Mark Hamler, who is the quality control manager. Mark ...

Question 1

Communication is important in improving quality especially in all aspects of operations of the company. Communication is key in most of the improvement programs in the company and by the members or stakeholders of a particular company observing the use of effective communication skills. They can develop the company and thus produce quality services and goods. Communication through the use of visual management pictures is important in a company as it presents the goals and approach that the company uses to solve some of the problems that it faces. By presenting the goals of the company, people are motivated, and most ...

Introduction

The current paper relates topical issue of implementation of European Foundation for Quality Management (EFQM) for business excellence. For the purposes of this paper there was du Telecom chosen. Du Telecom is a telecommunications company located in UAE. Recently, the Company faced the issues related customers satisfaction and necessity to improve quality of the services provided. There was an assessment of criteria provided for the Company; benefits of implementing EFQM were outlined together with possible problems connected with implementation of the Model. Also, EFQM was compared to other business excellence models. Appropriate recommendations were developed on the basement of the ...

Question 1: What alternatives should Barney Rubble consider when addressing the problem?

The process of selecting a supplier is crucial for any business because the final decision has a direct and substantial impact on quality and expenditure (Cheraghi et al., 2011). As such, Mr. Rubble should consider each supplier critically to ensure that Pacific Healthcare gets the best deal regarding quality and price. According to Cheraghi et al. (2011), the most important factors to consider when selecting a supplier are quality, delivery, price, and repair service respectively.
However, the Pacific Healthcare supply strategy emphasizes on quality and services more than the cost implications of the supplier choice. Therefore, Mr. Rubble should ...

ISO 9000

Introduction
The importance of managing quality within the organizations cannot be underestimated. As a matter of fact, the management of quality guarantees superior quality services as well as products within the organizations. Different stakeholders, especially the customers expect the organization always to offer quality services and deliver quality products. Consequently, managing quality leads to high levels of customer satisfaction and eventually customer loyalty. Additionally, quality management facilitates waste reduction within the organizations. Quality management also contributes to higher productivity and increased revenues and profitability within the businesses. The contemporary organizations create the reputation for quality by gaining certification with ...

Has Everglo reached the end of the line in terms of its quality of service strategy?

In the 21st century, business has become intensely competitive making companies implement strategies that will make them achieve their objective. As a matter of fact, the consumer is a rational being and will always choose products and organizations that offer the best and quality services. In this case study, the Everglo battery company is adding value to its products through quality of service. The Everglo has in one way or another added value to its products, which may help them attain competitive advantage. Reaching the end of line in terms of its quality of service quality is not an easy task. ...

Introduction

Quality assurance is of utmost importance in the health care sector. The main reason is that this sector deals directly with saving human life. As such, there is adamant pressure that the services that are offered are quality to the extent that they can safeguard human life. As such, hospitals are among the primary facilities that are vital in this sector. Therefore, the report shall evaluate quality assurance as applied by Valley General Hospital, Monroe, Washington.
Quality department is tasked with the responsibility to ensure that the hospital conforms to the best quality expectation. As such, the firm ...

Executive Summary

Mattel is one of the largest toy manufacturers in the world. It has business operations all across the world. Mattel sources most of its toys from Asian subcontractors. China is the main source of Mattel toys. In 2007, a retailer found lead paint in Mattel toys. This started a huge investigation on the part of US government and Mattel. Mattel recalled millions of toys from the market. The CEO of Mattel apologized to the customers. Mattel also employed huge changes in its safety and quality check policies. It also acted in a very transparent way in the investigation and helped the government ...

Abstract

The number of worldwide issues concerning environmental safety and corporate social responsibility has been on an ever-increasing rate. This is why we can also see a significant growth in the demand for environment-friendly and self-sustaining buildings. The number of domestic and international organizations that monitor and facilitate the standardization by means of a tiered certification of such buildings has also been on an ever-increasing rate. The LEED certification program is one of the most prominent ones in the U.S. and the UC Davis Brewery, Winery, and Food buildings have received platinum grade certification under such program. The objective of this paper ...

Introduction

This case study is devoted to the analysis of the current position of the Capital One Bank. The Bank has recently faced problems connected with mortgage process flow caused by inefficient internal communication. The Bank even stopped taking applications because of negative impact on customers.
A detailed implementation plan will be developed to resolve the issues the Bank faced. The improvement of the processes will include several operations management techniques. The resources needed for implementation of the plan will be identified on the basement of analysis of actual data. Short-term and long-term implications of the operations techniques will ...

Providing high-quality services to customers is always a primary concern of most businesses. This is based on the fact that customers consider quality when choosing a product in order to satisfy their needs. Businesses that meet this expectation tend to enjoy consistent customer traffic throughout the year. To achieve high-quality service delivery, therefore, Ritz-Carlton should embark on an undertaking to put several measures in place.
Ritz-Carlton should have feedback platform where customers give their views concerning the services they received. In essence, feedback is a good tool to monitor customers’ satisfaction because it does not only provide an insight ...

Executive Summary

Implementations of care paths will/may help cut healthcare costs. This report argues that the adoption of the care path approach is necessary to ensure MGH's costs are sustainable, but to ensure success, a phased approach to implementation approach, stakeholder engagement, constant, communication, and use of formal change management models will help.

Summary of the Case

As one of the largest hospitals in the country and a pioneer of open-heart surgery, MGH its ability to rein the costs of one of the most expensive procedures would serve as an important guide for the rest of the industry. Its costs are higher than its competitors ...

Introduction

Six Sigma, ISO 9000, and Baldrige are all quality measurement systems used by different organizations trying to achieve excellence to increase customer satisfaction through improved performance. These three are some of the most popular approaches used today and offer different emphasis but there are some similarities that can be observed between them. This makes them compatible with each other and some organizations use all, part or some of the approaches together (SRI Quality System Registrar).

Six Sigma

Six Sigma uses a set of strategies developed by Motorola in 1985 to achieve work process improvement in organizations. The approach does this by ...

Operations Strategy

LensCrafters’ operations strategy focuses on providing an efficient, comprehensive, quality eyewear experience. The main strategic aim is to give customers a wide selection of eyewear, including glasses and prescription sunglasses. Customers are able to obtain an eye-exam, select frames, watch their glasses being made, and pay for their glasses within one hour. LensCrafters also seeks to provide customers with a high-quality product and superior customer service. The company’s seeks to create a competitive advantage by offering a high-quality product, combined with high-quality service. LensCrafters’ competitive advantage is also built on the idea of delivering the product and service ...

Introduction and Company Background

In 1978, John Mckey and Rene Lawson borrowed $45,000 from their family and friends to start a natural foods store called Saferway in Austin, Texas (Marquis, Beshariv and Thomason, 2011). Two years later, they merged the company with Clarksville Natural Grocery and named the new company as Whole Foods Market in September 1980. This was a very big health food store compared to some of the stores of that time. During 1990s, the company started expanding rapidly by purchasing natural food stores all across America (Marquis, Beshariv and Thomason, 2011). In 2003, the US government certified Whole Foods Market as ...

1) List the principles of TQM in Toyota and discuss how Toyota implements the principles. Provide examples in every point.

Total Quality Management is a combined effort of management philosophy with a
set of
practices that lays emphasis on continuous improvement, meet the requirements
of the customer, reduce rework, think on a longer range, involve employees at all
stages
and teamwork, process redesign, solve the issues with the help of team members,
measure the results constantly and always have good relationships with suppliers. Total
Quality Management in Toyota is entirely based on “Customer First” criterion ...

Executive Summary

A business issues are defined by several factors including those which are internal and the external ones both of which defines its strengths, weaknesses, opportunities and threats. In that respect, the SWOT analysis has been applied to identify the existing problems for the business in reference as well as in identifying suitable solutions for the problems.

For the business, some suitable quality improvement recommendations include

- Improving company policies like the ones requiring extensive consultation and written authorization between departments before a decision can be made.
- Improving customer relationship by enhancing prompt response to customer issues and open communication that seeks to inform the customers on the ...

Abstract
Shelter is one of the basic human necessities. Provision of decent-quality and affordable housing is one challenge that various authorities have been faced with, and Sheffield is not left behind. Though she has surpassed her average annual housing needs, Sheffield is still struggling to mitigate housing problems. This research project reviews the use of Geographic Information System (GIS) in Sheffield’s housing and how education level affects the adoption of GIS in affordable housing initiatives. In order to achieve this objective, the current state of Sheffield’s housing is exhaustively considered. Using the boundary data from EDINA ...

This refers to a market approach whereby the organization’s attitude and culture aims to achieve long term success through customer satisfaction. This culture involves every member of the firm participating actively in the improvement of quality of goods, services and processes of the business to enhance consumer satisfaction. It centres its’ efforts in doing away with waste and inefficiencies by getting things done right at the first instance. This creates an all-inclusive and effective working culture.
Notably, the total quality management founded on eight essential elements that include, but are not limited to “ethics, trust, training, team work, ...

Having been brought to existence back in 1976 by Richard Hoover, Santa Cruz Guitar Company have grown to produce quality guitars in the region of 500 and 700 acoustic guitars every year. This acoustic guitars’ manufacturing firm is in Santa Cruz California. At present day, the instruments have been regarded and classified by guitar lovers as to being some of the worlds most desired and the finest steel-string guitars. They have appreciated the concepts of total quality in which case they have a complexity of overtones, and they are also highly resonate.

In Santa Cruz Guitar Company, their definitions ...

In any hospital and other health institution across the world, their mission as to concentrate on providing up-to-date and quality health services to their clients and the same case applies to memorial hospital. It should work at giving reliable health services that will improve the quality of healthcare in the environment in which they operate (Carman et al., 2013). The first method in which the hospital should use to measure the quality of services it offers is by first undertaking a survey to determine if it is satisfying the needs of its staff and patients through addressing their complains, empowering ...

Introduction

Starbucks Corporation is a multinational company that specializes in production and sales of coffee products including roast coffee and other coffee drinks globally. The company was founded in 1987 as a coffee roasting retail shop in Seattle, Washington by three key owners who had learned the coffee roasting idea from a local Italian retailer. The initial business performance when it was only a retail shop was a success especially since there were few competitors who specialized in the coffee roasting and sales business as most coffee houses were more into coffee brewing. The business performance was however improved when the management adopted a new diversification ...

Operational activities are critical component of businesses and organisations. Business ventures are started to provide services and products to clients. The operation is concerned with transformation of available resources into outputs which include products and services. Therefore, the management of company operations is crucial. The operation management involves planning designing, and monitoring the production process and improving systems and structures for purposes of achieving high efficiency. This requires a strategy which outlines how an operational objective is to be achieved. This essay uses Apple Inc to illustrate the concept of strategic operation management. It examines the company critical components of ...

Costa Coffee-Business Strategy Analyses

The strategic tools used
Analyse the company’s history, development, and growth
The strategy tool used to analyze this question is the Critical success factors. As discussed below, there are various factors that have contributed to the development and growth of the company. The tool is chosen because it is possible to identify the factors in the case study.
Costa coffee began its operations in the United Kingdom in 1971. Costa coffee was brought into existence by two brothers Sergio and Bruno Costa. They served the first coffee to some caterers in London. In 1978, the company opened its ...

Abstract

The essay looks at the social problem of racism in society. Racial and ethnic minorities are seen a poorer quality of health care as compared to the White non-minorities. Although the sources of these disparities are complex, they are rooted in historic inequities. Racism in health care industry involves many participants and at different levels, such as the healthcare systems, healthcare professionals, and the patients. Stereotyping, biases and uncertainty contribute to disparities in the treatments provided. Minorities experience a range of barriers when accessing health care. The purpose of the essay is to study the social problem and what ...

Question One

Since its inception, Bose has had a high regard for quality. To deliver on the promise of quality that is highlighted in the company’s mission, the company vetted the suppliers by considering the quality of the products as part of the three-pronged criteria (Harvard Business School, 1994). Part of the relationship with the suppliers also entailed the specification of the performance characteristics that formed the benchmark upon which evaluations of quality would be done. Additionally, the first order delivered by the suppliers was a pilot order and subject to scrutiny to determine where the relationship would be continued.
...

Answer 1

The strategic goal of Cadet Uniform Service is to deliver exceptional customer service through total quality management, customer satisfaction and employee entrepreneurship. The company uses the slogan of “doing the job right the first time, every time” to create a psychological impact on employees about understanding customer needs, demands and expectations. Since the exceptional quality is linked with high levels of employee motivation and job commitment, the cleaning company aligns its HR functions such as hiring, training & development, employee success and retention, compensation and rewards with its strategic goal of total quality service. For example, the company adopts ‘focused shared ...

1. What are the ethical issues associated with Walmart’s extensive sourcing of low-cost products from China?

There are various ethical issues associated with Walmart's extensive sourcing of low-cost products from China.

The first issue is more of an ethical character and concerns the degrading manufacturing sector in the US. And this issue is more complex that it seems from the first sight. On the surface is lack of patriotism and care for local manufacturers that have to shut down their production or move it to China to avoid bankruptcy. That itself is damaging to the economy of the State as the industry that could otherwise improve country's GDP and decrease the external debt, ...

Inniskillin and the Globalization of Icewine

Introduction
The wine industry has been gaining momentum rapidly in terms of production, sales, and the ultimate consumers. People have developed the urge to consume wine especially due to increased variety of brands, high quality, and affordable price. Canada has been revered as a wine hub among other countries such as, Germany, Italy, and America. The great market dominance of Inniskillin icewine brand especially in Canada has been influenced by fierce market forces that have prompted the Vincor international company to adopt technological approaches. Inniskillin wine producing company was founded in Canada by Kaiser and Ziraldo in 1975 (Jones ...

1. Introduction
The case study is about Papa John’s Pizza restaurant that has adopted various strategic initiatives which enabled them to register growth and progress. Their capability and strategic moves adopted for delivering top quality pizza yielded good results, despite high competition. Various customer centric approaches and strategic initiatives adopted by the company include, designing the menu to deliver high quality products with unique side dishes; innovativeness in new product development; “efficient operating system”; employee empowerment and developmental activities; effective and precise marketing techniques and the franchise system (Case study 8). But in the recent times, the ...

1. It is very imperative for Oceanics team to evaluate the critical parameters during their site visit of shortlisted companies. For a product like pressure vessel which is huge in size and also requires huge investment, it is very vital to get good quality and technically robust product. The site visit should be focused two very critical aspects; first why there is huge difference in costing of the machine and what quality both companies will be delivering. If Oceanics will pay higher cost what all benefits company will be getting and if not than what all Problems Company will be ...

Introduction

This paper addresses the major steps that Caring Angle Hospital can implement to realize its goals. Also, it recommends one strategy that the heath care provider can adopt to obtain a large market share. Finally, it examines value-added services will strengthen its value proposition.

Major steps for Caring Angle Hospital

Improve the quality of care
Improving the quality of care is important since it will prevent patients from hopping from hospital to another. Caring Angle Hospital can employ various strategies to enhance the quality of their services. The hospital administration should consider managing the process of care rather than focusing on controlling on the physicians. ...

Summary of Main Issues Discussed within the Case Study

Further, the author talks about OPT contracts and how they have been beneficial to countries located within Europe. OPT contracts refer to agreements through which firms within the Euro Zone are protected from stiff competition from other regions such as China due to the production costs differential. One of the privileges they enjoy is the freedom to export temporarily. One of the countries that have gained from OPT agreements is Romania, which is one of the poorest countries in Western Europe. This is because OPT agreements led to a significant increase in the orders made from Europe. This in turn ...

The implementation of total quality management practices in the project implementation process is a multidimensional aspect. It covers the human resources, technical definitions as well as the standards of the deliverables. Quality management was a problem in the project as a result of the following reasons. First, the supply of clean electricity to the baggage system of the airport was a problem. On the other hand, the motors as well as the circuitry that were used in the system were highly sensitive to any power fluctuations or surges. As a result of this, the electrical feedback tripped circuit breakers of hundreds of motors regularly. ...

Healthcare services are changing in the modern scenario. The society expects high quality care and services from the sector. This has increased the pressure by office administrator and healthcare practitioners to ensure that patients are given the required care without compromise. In order for this to be a reality, it is imperative for the human resource administrator to encourage effective performance and quality healthcare from the staff. This is a crucial requirement in the efforts to avoid malpractices, which are detrimental for healthcare providers and hospitals. This requires constant appraisals in order to ensure that the hospital staff is providing the ...

iTech has implemented a quality management system meeting the requirements of ISO 9001:2008. The purpose is to define the standard operating procedures (SOP) for the requirements of the iTech quality management system.

Scope

This document determines about the standard operating procedures for all the processes of iTech’s quality management systems that are inclusive of production and non-production processes. The document presents and determines the interaction and sequences of these processes. It describes the purpose and activity of each process and the corresponding input and output conditions. All the applicable sections of ISO 9001:2008 are identified per each of the ...

1.

Analysis of Sherpin’s Markets Key Order-Winners

The table shows the key factors in order-winners in the market of Sherpin, which is a strategic business unit within Northrop Industries. Jim Heaton, sales manager, explained that every project they make is designed specifically to meet the technical requirements of the customer (Hill 2000).
2. Operations

- The operators in the production section are extensively trained in the use of techniques such as statistical process control (SPC) in order to ensure that quality standards are met.

Purchasing

- In the past years, the company held buffer and stocks for future demands so that the operation would not be ...

Quality At Ritz

In what ways can Ritz Carlton monitor its success in achieving quality?
Ritz Carlton is a leading brand of luxury hotels and resorts with more than 80 properties in major cities and more than 24 resorts worldwide. In the hotel industry, it is not easy to quantify the quality because guests do not purchase a specific product when they stay at Ritz instead they purchase an experience. Hence, customer satisfaction is the main priority. One way to assess the success rate of the quality is through customer satisfaction that can be analysed through non-financial and financial attributes. The customer satisfaction ...

1- Desert wine business could be divided into two categories. High-quality desert wine and low-quality desert wine. Galo is already successful in selling its high-quality desert wine. After more than 90 years of experience, the privately owned business is doing outstandingly internationally selling its fine brands. (Cohen) As far as the low-quality wine is concerned. Its importance does not match with that of its other fine brands. This is because it has already established a market for its superior quality brands and the consumers of its low-quality brands are limited as compared to other brands. Even if the company is ...

Five Guys’ Philosophy

The Five Guys’ philosophy centers on a value for money concept, which is “focused on a limited menu with quality, award-winning foods” (DataMonitor, 2010, p. 1). More specifically, Five guys’ burgers are a bit more expensive than their competitors, such as McDonald’s, Wendy’s, and Burger King, but the price discrepancy is compensated for by better quality, that is, Five Guys uses better quality beef, and they also cook their food in peanut oil (Weise, 2011), which would be healthier than regular oil. They also don’t have a freezer, which means that everything is made-to-order and even their fries are hand-cut ( ...

The Audit Enhancement Bill 2012 aimed at improving the transparency and quality of the auditing process to align Australia’s auditing framework with internal standards (Australian Government, 2012). According to Australian Institute of Chartered Accounts (AICA), the Audit Enhancement Bill 2012 brings more evolutionary changes than revolution changes. The AICA believes that these evolutionary changes will help in fine tuning the quality of the auditing process in Australia. The Audit Enhancement Bill 2012 are several measures affecting the regulatory framework in Australia. These measures recommended in the Bill include the extension of the frequency of rotating auditors by two ...

Abstract

In 2009, the US government slashed Medicare reimbursements pushing over two-thirds of health care providers into losses. Medicare reimbursements are expected to increase in the future albeit more slowly than the rise in the cost of providing quality health care. The challenge for BSA is to be able to align its costs in a way that they are able to deliver quality health care at a much lower cost. The key is to measure both the cost and the outcomes of the health care. There is need to establish an accurate system of measuring costs, as well as to ...

Introduction

According to the case study, Somerset had a good strategic marketing plan through a continuous launch of new products after every few years. This took place during the 20th C where the company experienced some positive effects after the application of the total quality management (TQM) in its furniture manufacturing. Somerset is known for the high quality products that are affordable in the domestic market. On the other hand, Somerset experienced stiff competition in the 1990s, high rate of labor and this made the proceeds of the company to decrease.
While trying to solve the above problems, Somerset began ...

Lack of information has come to be seen as a fundamental cause of market failure. Resale markets, housing markets and markets for corporate securities suffer to some extent from the problem that market participants have better information security than others about the value of the good are traded. The market of lemons is a situation where bad goods always drive out good ones from the market. This is done in the same manner, which bad money drives out the good. This means there is no price at which trades will take place. In the lemon market there is possibility that one ...

Improving large format printing in Marketing Advantage

Introduction
Marketing advantage is a private company (family owned), based in Salt Lake City, Utah. The major activities of the company include vehicle wrap which is mainly vehicle sales advertising, contract printing done on behalf of external marketing companies which involves customized printing on small marketing type items and lastly , large format printing done on behalf of local companies and national resellers which include printing of flags, banners, signs, tents, giant inflatable and tradeshow displays. All the operations of the company currently takes place on a 19,000 square facility and a total of thirty employees who are both full time ...

Introduction

Background
Established in 1941 as a small family-owned business, Coach morphed into a fashion brand over time, providing superior quality fashion goods of modern and classic style. It started operating its own exclusive retail stores in 1980 (Coach Inc., 2014). The Coach brand was sold to Sarah Lee in 1985, and since then, the company has undergone a rapid expansion. The product portfolio of Coach included luggage, briefcases and other fashion accessories, apart from its original men’s and women’s leather bags. Until 2000, Coach mainly operated its stores in the USA before starting to expand into international markets like ...

Analysis of an Organization

Abstract
Procter and Gamble is a manufacturing company that produces consumer’s goods that are widely classified. Procter and gamble is a multinational company. William Procter founded the company with the help of James gamble who was a soap maker. The company purchased British soap manufacturers in 1930; by 1935 the company established a factory in Philippines.
The company focuses on making the world better by manufacturing everyday products that people use on daily basis. The market capitalization of Procter and Gamble exceeds the gross domestic product of various countries. The company has its products in over one hundred and eighty ...

Introduction

Washburn is an American guitar producing company with a hundred and twenty three years heritage. They have an annual production average of fifty thousand guitars and a turnover of over forty million dollars.

Question 1

Most employees at Washburn are motivated by their passion for music, their workforce is majorly comprised of individuals who Love music, play music and values the craft and design of each and every guitar. Their promise to customers that they produce the best possible guitar for at the best possible prices keeps them at their toes to produce high quality products. Customer satisfaction is also another factor that ...

Background information

Commonly known for its position as the world’s largest private employer, Wal-Mart Stores Inc has two million employees across the world. The organization, which is a retail business with well over 8500 stores under fifty names, operates in fifteen countries. According to Fortune 500, Wal-Mart Stores Inc was the third largest corporation in the world in the year 2012. The multinational retailer is headquartered in Benton Ville, Arkansas. The organization is best known for the way in which it treats its employees. The members of staff at Wal-Mart Stores Inc are referred to as associates. This is a unique strategy ...

1.0 Background and introduction.
Porsche Automobile Holding SE, also known as Porsche, is a Germany company with numerous investments in the automotive sector. The headquarters of Porsche SE is based in Zuffenhausen and is mainly owned by the Pieche family and Porsche family. During June 2013, Qatar holdings ended up selling their 10% ownership giving the founding family 100% control. Porsche currently owns about 50.72% of voting rights in Volkswagen AG and also 50.1% in Porsche Zwischen holding GmbH, the main manufacturer of sports cars. In July 2012, Volkswagen AG ended up taking over Porsche completely, which is one ...

The Situation:

Clearly, lifestyle image is one of the important attributes of Thorr’s Motorcycles, Inc. as it has the ability to influence customers towards purchasing a Cruiser Thorr because it represents quality and status. This perceptual map is used as a representation (visual) of opinion of the brand based on the customer. The Lifestyle image, which is represented by the Cruiser Thorr, is mobility, masculinity, and freedom. However, Thorr's motorcycles were positioned in the market as high-priced products that did not fit use by the youngsters. Thor also began losing its position in the market position as the price remained too high ...

Current Strategies of SONY

The major strategic problem which Sony Corporation faced was inefficient and ineffective structures of manufacturing which led to a decrease in the quality of the company’s products. However, currently the Japanese management has taken full control in order to improve the productivity through use of quality control and total quality control. Application of total quality control has been a good strategy for the company which is intended to help Sony Corporation create a way of thinking which is process oriented and thus help the company in developing those strategies that gives a promise of a continuous enhancement.
The qualities of SONY’s ...

Toyota Motor Corporation

The company developed in 1937. In 1938, it launched Just in Time (JIT) system. In 1991 Prius was introduced. In 2000s, products like Passo, Porte, Rush, and LS 600h were announced and with the focus on sustainability in relation to Toyota’s Way, energy efficient cars like SAI, Prius Plug-in Hybird were introduced (Toyota’s History). The company designs, manufactures, assembles, and sells passenger vehicles, minivans, and commercial vehicles along with related parts and accessories. The products that are offered by the company include hybrid cars under Prius, Corolla, Harrier; fuel cell passenger cars under the MIRAI; and conventional ...

Business Strategy

Competing in a dynamic and fierce industry with well – established firms that dominate the market, Aldi, a German grocery company, developed its own value chain that allowed it to be grasp a portion of the market share and become a relevant player in UK (IBS Center for Management Research, 2015). According to Michael Porter (38), value chain is industry – specific and firms organize their internal value chain structure different than other players, so that they can gain distinctive competitive advantages. Porter’s (39 - 40) value chain model is based on the premises that every company has primary activities ( ...

Lenscrafters Case Study

Lenscrafters is a business firm providing eye care services. The headquarters of the company is located in Cincinnati, Ohio state. Most of its customers are drawn from America, Puerto Rico, as well as Canada. Lenscrafters has approximately eight hundred and sixty stores around the world for distribution of its goods. The company is regarded as the largest optical chain in the United States of America. The company began in 1983 producing quality eye glasses and sun glasses. With their excellent customer services, the company has grown into one of the top business entities in the world. This paper is ...

Being one of the most recognized luxury brands in the world requires a constant wobbly balance to be kept. The customer should be always understood and heard, while the external factors should be adapted to within the shortest time. From the day of its foundation in 1941 Coach’s product itself did not change much. It used to be all about being simple in style and resistant to wear and tear; the difference is concealed in additional value added to the customer.

Question 1

For Coach the competition in the luxury goods industry is estimated as fairly strong, due to the ...