Problem:
In 2001, Alan Green was able to finish his first month in the online banking group in the Pilgrim Bank as an analyst. His boss, Ravi Raman, told him that Pilgrim Bank will hold a meeting with the senior management team in regards to the internet strategy at the end of the week. The meeting is going to held as a result of considerable conflict within the group as to whether or not they should implement charging fee on the consumers that use of online banking channel or they could implement policies where in they will offer incentives to ...