I conducted my observations in four places. The first place was a five star hotel in my town. I went to the hotel at 10 pm when the hotel was not busy. It was also mid month, so there wasn’t an overflow of clients. The second conversation took place at a fast food restaurant in my neighborhood. I went to the eatery before noon when there were no many clients so that I could observe the waiters when they were not under pressure. The third observation was held in a convenience store in my neighborhood. Lastly, I held my fourth observation ...
Attendant College Essays Samples For Students
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It is evident that people interact in a routine basis especially during daily business contact. In this case, conversation between an attendant and a customer may not only be unlimited to the professional contact but also reveal other interpersonal relationships. In anthropology, human contact during business transaction creates a sweep of interest whereby the study of humanities – in terms of culture, biological as well as social aspects – can be studied. Therefore, service encounters provide a unique platform for researchers to determine the social influences of various people especially when studying the starting remarks, uptakes, and closing remakes of conversations. ...
My observation of service encounter was conducted at Starbucks; a giant coffee cafeteria having several branches all over the world. The giant coffee shop is renowned for its success in the cafeteria retail industry, and I sought to know the facts behind its success, especially with regards to the service encounter interactions between the shop attendants and the customers. My decision to settle on this business is due to perceived manifestation of ethics that has been attributed to success.
In order to get the best result, I decided to take my observation during the off-peak hours. I am well ...
Service encounters have indeed received significant attention from various researchers of pragmatics and discourse analysts who have investigated numerous aspects of talk-in-interactions. Service interactions can best be understood as the social interactions that often exist between the customers and service providers. Many scholars have established that service encounter interactions usually ensue from a regular pattern that is systematic and has five stages (Duranti 2009 p 54).The organization of the pattern typically begins with the opening stage, in which communication is paramount. The second is the stage in which the customer requests for the service. The third is the interrogative series ...
Newspaper article with link:
Flight attendant accused of trying to smuggle much cocaine
http://www.wsj.com/articles/AP5e9c70b3601949aa807000fa5a811381
FLIGHT ATTENDANT ACCUSED OF TRYING TO SMUGGLE 68 POUNDS OF COCAINE AT LAX ARRESTED
http://abc13.com/news/flight-attendant-arrested-for-carrying-68-pounds-of-cocaine/1260246/
Summary of the article:
Sky Worker Accused in Smuggling Drugs
There is an article in the ABC News of March 24th, where a story of a flight attendant`s disclosure is described. The matter took place in Los Angeles International Airport, where Marsha Reynolds tried to smuggle nearly 70 pounds of cocaine. The woman was caught during the luggage check. When she realized there was no way out, she dropped the carry-on bags and tried to escape from the officers, but later surrendered to agents at Kennedy`s International Airport in New ...
I have found myself in several moral dilemmas, and I had to rely on my moral beliefs in order to make a firm decision. Sometime back, while doing some shopping at the local supermarket, I passed by the baby products section and accidentally brushed by some baby oils. One of the bottles fell on the floor and rolled under the shelf. No one was insight, and no one saw what I had done. I decided to continue with my shopping. I moved around and coming back to the same shelf, I found some oil was flowing from under the shelf. ...
Communication
Communication
There is a day I had visited a nearby store as I wanted to buy a pair of shoes. When I got to the shop, there was this attendant of Asian accent, probably from China or Japan. I was not really sure about what I wanted, so I had many questions. However, I realized that the attendant was avoiding eye contact. At first, I ignored the behavior and kept talking, hoping that the attendant will eventually realize that I was anticipating eye contact. However, to my disappointment, there never came a time that the attendant even attempted to ...
This assignment involves submitting two drafts of the paper. The requirements for the first draft and the second draft are the same. First draft must include all the components of the assignment and thus has to be prepared after conducting your observation.
“Service Encounters” project is modeled onBailey’s research presented inhispaper,“Communication of Respect in Interethnic Service Encounters,” (Chapter 46, Blum reader).Re-readBailey’spaperbeforestartingtheproject.
Maximum credit available for the first draft is 50 points. Any points over 50 points allowed for the first draft will be credited as bonus points. Maximum credit available for the final ...
Workplace related legal and ethical issues
Medical caretakers and Nurses are under a lot of miseries identified with a mixture of work stress. Work related anxiety risks involve the mental and physical prosperity of nurses and in addition, the nature of the watch over customers. The purpose of this paper is to think about the regulations concerning remuneration claims for mental inabilities because of work anxiety.
Workplace Issue: Code of Ethics
Ethics manages measures of behavior and good judgment. The significant standards of health awareness morals that must be in all circumstances are beneficent, self-sufficiency and equity. Beneficence means advancing or doing great. Attendants work to advance their customers' best advantage and ...
Act of God or controllable event?
The incident described is not in any way an "act of God." This is because all the mistakes made were all avoidable in one way or the other. The first mistake that resulted in all these messes was that the driver was not specific enough when talking to the fuel attendant about what type of fuel he wanted. This is so since the attendant might have had little knowledge of the culture in New Jersey where it is mandatory that an attendant pumps the fuel and are well versed in the type of fuel to pump to their clients. ...
For a long time, I had wished to purchase a high quality designer suit from one of the boutiques at a shopping mall near our home. However, I lacked enough money to purchase the suit. Being keen to acquire the suit, I saved over a four months period to have enough to money to purchase the suit. I actually never visited the boutique but relied on their online catalogue. It was on their website that I identified the suit and its supposed price. I was thus quite clear in my mind on the amount I had to raise so that I would be ...
The role of primary caregivers is becoming more pivotal. This is happening at the time when the world is enterprising, and more career paths are opening up. According to Dwyer (2013), the US is going to experience an acute shortage of primary caregivers in the future. Nursing is an emotionally, physically and mentally demanding role that requires total dedication and absolute attention. The workplace is also changing, and the roles of a nurse are increasing daily. Despite being a very demanding job, nursing will offer an opportunity of impacting people’s lives in a manner that you wouldn’t ...
‘Instructor’s Name’
Critique Essay about Advertising
Advertisements both create and reflect the values of the viewers. Nobody has a preconceived image about products/brands and advertisements serve as a prism through which audience view a company or its product/service. Most advertisements today unfortunately focus on just promoting what the company is selling. While this is one of the important functions of an advertisement, it is not the only function.
A more comprehensive objective of an advertisement is to promote the brand vision or promise and set the whole direction for the business. The recent Turkish airlines ad, which went viral on the internet, ...
Introduction
Intellectual Property Rights were negotiated and successfully approved in 1986 at the Uruguay Round under the able and comprehensive leadership of the general agreement on Tariffs and Trade. This body of law had and has had profound effects and repercussions in the overall implementation and consequential results in the entire world. In accordance with the 1986 agreements, it was granted that intellectual property rights shall be respected and observed by all member states. In addition, the developing countries were granted a reprieve through an extension to commence respecting the stringent intellectual property rights no later than 2005. In the same ...
Introduction to Meteorology
Introduction to Meteorology
General Overview of Weather-related Accidents
For every accident investigation attributed to a weather-related factor, NTSB was able to attach a subject modifier to the individual weather condition. This is because a single accident may be linked to several weather phenomena hence resulting in a citation of several subject modifiers for a single accident.
For the purpose of this paper, several subject modifiers were amalgamated into one weather phenomenon for example under the category of wind; the paper includes reports whereby the NTSB was more specific on dust whirlwind, sudden wind shift, high wind, and crosswind as ...
Film Studies: Hong Kong Cinema
Common themes in Hong Kong films include those that relate to human beings’ dreams, their journey, and their identity. Characters in some of the films we covered have certain dreams, often unattainable, and their stories revolve around their journey towards these dreams. Identity is also a prevalent theme in Hong Kong cinema, in terms of desired changes, lack of changes, or the transition of characters’ lives that influence or shape their identity. The succeeding discussion focuses on three Hong Kong films that explore characters’ dreams, journey, and identities particularly within the context of common themes such as love.
In ...
What are human and organizational costs of emotional labor and /or toxic emotions?
Discuss and illustrate how organizations and individuals should handle these challenges.
Emotional labor is a type of emotional management, which entails the management of emotions in the workplace. The management of emotions in the workplace is extremely important especially when an individual is working in a service based industry. The three main aspects of emotional labor are; planning, effort, and control . The events at work place have real emotional impact on the employees. However, negative emotions, such as, sadness, stress, hostility, guilt, fear, and anger, increase the predictability of workplace deviance and how the outside environment views the organization. This ...
Max Weber in his social theory elaborated without clarity four main types of rationality. It was his position that rationality existed in four main variants; formal, substantive, practical and theoretical. According to Weber, rationality sufficed for purposes of rationalizing society into the modern form it has assumed. Rationalization, in the precepts laid by Weber, would occasion the shape and trajectory the society assumed and gave society its capitalistic character. Weber was cardinal on the consequences of rationality. He asserted that formal rationality was perhaps responsible in larger measures to the ethic bases that would lead to capitalism. However, an ...
(College/Institute)
Crime scenes are studied and analyzed as if it were telling a story. In order to be able to ensure a “good ending,” that is the arrest, prosecution, and if warranted, conviction and imprisonment of the perpetrator, certain factors must be analyzed to help in the identification of the suspect. Behavioral patterns such as writing patterns, verbal and non-verbal movements, and speech instances all predict the ways that a person will act in certain situations. This distinct behavioral pattern must be consistent and is independent of the variable of the impact of the activity being done (Douglas, Munn, ...
English
One day my friends and I travelled on an excursion to the capital, which had been arranged by my college. There was a small group of students and the attendant. We visited many establishments of entertainment as it was, according to the plan. Our excursion was dedicated to the topic “Modern Art”. We were in the cinema, theatre, in McDonalds, two museums, and the gallery. The day was really very interesting, informative and exciting. But when we had returned to the railway-station we found out that one of my friends lost his wallet. Of course, it was a huge ...
Every individual is unique. This is not the most outstanding statement, but the one people know from their childhood. This is actually true; human beings have different characters, habits and reactions to the same events. A lot of personal qualities are determined in the early years of each individual. The character is formed in the childhood and a lot depends on the way the parents bring their son or daughter up. The environment, friends, relatives and even country, everything is essential to influence the future of adult man or woman. The surprising thing is that in spite of the ...
Communication
Interpersonal Communication
Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication (Interpersonal Communication Skills).The following sequence shows flow of information in interpersonal communication.
In other words it can be said that this is the most direct type of communication. Examples of interpersonal communication are communication with peers, friends, and family members face to face. In such type of communication both the sender and receivers perceive the gestures of each other and the exchange medium (communication channel) for the information is the same. An added advantage ...
Technology exists as a creation of people, produced through the various ideas to help make the lives of people easier and more productive. However, technology has become too deeply integrated in people’s lives that they start being overly dependent on it, even to the point of stating that they are not able to live without it. Such an idea, significantly evident in today’s society is the thematic background of E.M Forster’s The Machine Stops, serving as a prescient warning of its implications. The isolation and shunning of human nature and a worship of technology will eventually ...
Aircraft Cabin Safety
Accidents are complex systems that happen when multiple failures and factors accumulate and finally blow out of proportion. The failures and factors that accumulate are jointly sufficient to cause various types of accidents. Aircraft systems are complex systems that have the potential multi-causal conditions. The conditions rarely arise but when they do they create a possible trajectory for an accident. Most of the factors that cause these accidents are always present way before they are triggered and an accident occurs. Additionally, most of them are actually triggered by the organization of the system itself due to its design, the ...
Background of nursing study (Nursing Autobiography)
The individual is a nurse practitioner who runs a primary Care Centre serving a clinically underserved population in an underdeveloped area. The individual addresses the metaparadigms of nursing by focusing on person and health, thus maintaining the individual’s self-concept and ensuring that patients are receiving the care they need. This ensures a link in between the desire and the requirement of the patient. The individual has to act in the utmost interest of the patients depending upon own proficiency. Critical thoughts and good judgment is the requisites that every nurse must acquire in order to care for the ...
Business: Customer Relations
I had been working with the Valero Gas Station for about three years as a customer service attendant. This position gave me the exposure I needed owing to the fact that I had to attend to several customers in a day. Actually, the management of the Valero Gas Station took the initiative of taking me through a 3 months training program so that I could acquire the necessary skills to relate with customers. Therefore, from the time I took over the position of a customer service attendant I was braced for the challenges that came with the position because of the training I ...
Introduction
Travelling has been one of my greatest hobbies. Travelling can however have some ups and downs and it is vital to ensure that one is prepared to face all the difficulties that can arise as a result of travelling. While travelling to big cities it is possible to get lost. The experience of a traveler is one laced with different experiences and in most cases the traveler gets lost. One asserts that getting lost in a city, such as New York, is due to the lack of Global Positioning System (GPS) or map, meeting unexpected turn of events, not being provided with ...
Introduction
Travelling has been one of my greatest hobbies. Travelling can however have some ups and down and it is vital to ensure that one is prepared to face all the difficulties that can arise as a result of travelling. While travelling to big cities it is possible to get lost. The experience of a traveler is one laced with different experiences. At least 25% 0f tourists get lost while travelling in areas they have not visited before.
My husband (John) and I were travelling to Manhattan in August 9, 2012.My husband John was aware that New York is a large state, ...
Introduction
Thesis: Getting lost in New York.
My husband (John) and I were travelling to Manhattan in August 9, 2012.My husband john was aware that New York is a large state, so when we got close to the New York city line, my husband asked the toll attendant, “is this the way to New York city?” And the toll attendant replied, “yeah, man where you are from "moon"”. So after that we went on our way, my husband took the wrong exit, and we ended up on the bad section. John and I were scared to death, and then while ...
DISCUSSION QUESTION
Binding attrition is an alternative approach to solving conflict outside the courtroom. It entails the invitation of a neutral third party to help in resolving the dispute (Freeman, 1995). In this case of the Gizmos Inc., Sydney has opted to submit his case to the arbitrator. This will mean that the case may not necessarily reach the court so long as a common ground is reached. Becky Sharp, on the other hand, has opted to present her grievance to a state court. Her case will reach the court since it is found under the Federal Family, and Medical Leave Act. Since Sidney ...
Sex education is a contentious issue that emanates from the ideological personal-political divide of sex and sexuality. As a form of state intervention, sex education emanates from policies that encourage schools to include it in their respective curricula. Understandably, sex education in the foregoing regard has cause considerable tensions from various sectors of society, particularly those with conservative ideologies such as religious and certain civil society groups. Yet, in the quest of state actors to pursue certain policy goals such as mitigating overpopulation, reducing cases of rape and sexual harassment, preventing the spread of sexually-transmitted diseases and overcoming other sensitive issues ...
It is 9.00am on Saturday morning at the Metropolitan Museum of Art. This prestigious museum has over 2 million pieces of arts spanning over many centuries (“(The Metropolitan Museum of Art – Home”). Victoria, Mark and I are having a chat right outside the main entrance of the museum gallery. We look very anxious and existed and occasionally refer to our green notebooks before resuming our chat. At exactly 9.15 am, the entrance door opens and we are ushered into gallery 526 by the museum attendant assigned to them. The attendant introduces herself as Miss Rice and begins to elaborate on ...
Nowadays many people began to forget such word and moral merit like “integrity”. But what does it mean integrity? Word integrity has two main meanings. Let’s look in well-known Oxford Dictionary. First is: the state of being whole and undivided. We use integrity in this meaning to describe territorial unity. It’s evolved from Latin word “integer” meaning whole or complete. But we are interested in second one. Most of us understand under this word such things like honesty, directness, probity, principles, etc.
Integrity is the quality of being honest and having strong moral principles. In my understanding ...
Coming of age and making the transition from child to man is one of the most difficult experiences a person ever lives through. One of the hardest elements about this is that it is the first major change. There is no former frame of reference to look back on. There is no concept that the smallest of errors will not have lifelong consequences. There also is no understanding of how thoughts, whether acted upon or not indirectly shape our actions.
Araby by James Joyce and Nobody Said Anything by Raymond Carver both address that transition, and the attendant feelings ...
Mayo’s study of Hawthorne and relevance in securing worker cooperation in relation to Ground America case study
Mayo’s study of Hawthorne Electric Plant workforce presents a lot of ideas that are relevant for securing worker cooperation towards the achievement of organizational goals. Just as in the American Ground case study, workers come from different cultures, contexts and with varied beliefs. This requires an understanding and application of the concept of group dynamics. As Mayo posits, it is not only essential to understand the workers, but equally of great value to take into consideration their feelings and understanding of the context of work operations. The impression given by Mayo is that for group success to be achieved ...
Personal Learning Approach
Personal Learning Approach
Learning approaches are often borrowed and adopted from the foundation upon which the education system exposes them. In many cases, one settles for a personal learning approach at high school level when education and learning in general is appreciated. In this paper, I shall discuss my personal learning approach within the context of the current learning. I shall explore the strengths and weaknesses of the approach as well as the inherent risks, challenges and modifications that I find appropriate and helpful in the overall learning process. However, I wish to postulate the fact that one cannot ...
Slavery in Cocoa Farms in Ivory Coast, 2001
Systemic, corporate and individual ethical issues
The case raises a number of ethical issues that resonate around the systems, the corporates and the individuals as stakeholders in the blooming cocoa industry. It is noteworthy that Ivory Coast is the world’s leading importer of cocoa hence the ethical issues have assumed an international character. The stakeholders affected by these ethical issues include the Ivorian government and the cocoa farmers, American and European chocolate manufacturers and the ordinary chocolate consumer who does not know the origin of the products.
The systemic ethical issues resonate around the Ivory Coast economy ...
Question One
Undoubtedly, the terrorist events attendant to the Terrorist attacks of the World Trade Center in New York and Washington on September 11, 2001 provided the instantaneous spark or rather excuse for what has been referred to as the War on Terror. This represented a coming to a head of the development of many theories in security studies to explain the events before and after 9/11. The three theories selected to explain the explanatory power or lack thereof when applied to 9/11 are Realism, Social Constructivism, and Liberalism.
Realism encompasses as a sequence of methods in security studies that are used to examine ...
Roger is the only child of Jennifer and Aaron, and he is nine years old however unlike children of his age he studies in the third standard. Roger has been facing voter challenges since the age of two, and although he is already going through a therapy and appropriate interventions, there are challenges that he faces in his daily life which are difficult to manage. In this paper, we would be looking at one day that Roger spends in his school and the situations which are faced by him due to the motor disability that is present in him.
...
There are numerous obstacles to success of community based tourism albeit, to commence with, a community is a group individuals with a common kind of cooperate responsible and the capacity to draw decisions through representative bodies. On the same vein, a community based tourism is an as facet of tourism in which the locals residents who are most often, comprise of the poor, the rural and the economically disenfranchised. These people call the pay courtesy calls or visit to them] the local resident and they offer them the “would be” requisite accommodation. The proceeding piece of writing bellow is thence an exhaustive exposition ...
Introduction
Firms use the process of financial statement analysis to identify existing or potential financial weaknesses and strengths in their units. The process of financial statement analysis also helps in identifying proper connection between parameters in a profit and loss account and those in the balance sheet.
Firms prepare financial statements in order to satisfy certain external, both business and legal, external reporting responsibilities. The statements are also important when it comes to making certain, especially financial, decisions. Where decisions have to be made by the management, it is imperative that those decisions be grounded on the framework of financial ...
Part One
Surveys in both developed and developing nations have consistently shown that the media is the main, nay the most trusted, source of information for an overwhelming majority of the world’s population. In this regard alone, it is justified to argue that the media has not faltered in its traditional roles of informing, educating and entertaining – for a keen mind will discern that the three roles are inextricably linked to dissemination of information. The argument posed in the preceding sentence is especially true of Radido Media Group (RGM). Owned by the revered Neko Group of Companies (NGC), it was founded ...