Introduction
As long as there is a firm relationship involved in a particular situation, conflicts are unavoidable. It means that both work and personal relationships encounter conflicts. Conflict refers to a situation in which “an individual or group feels negatively affected by another individual or group” (Borkowski, 2011, p. 285). Even though, all professional fields encounter conflicts, the health profession is a notch higher due to excessive regulations, scarce resources, high emotions and stress. However, conflicts have both negative and positive consequences (Borkowski, 2011). As such, it is important for leaders to analyze the nature of the conflict, and thus, choose the most suitable ...