The Setting
The observation took place at a local sandwich store. The procedure for ordering food at a store was similar to the Subway sandwich shops. In other words, customers line up and are paired with a sandwich clerk. The customer and the clerk move down the counter in unison, in an assembly-line like fashion, with the customer directing the clerk on what to put on and in the sandwich. The sandwiches are then bagged and forwarded to the cashier. The cashier calls the customer’s name, which is written on the bag, to collect the payment. Accordingly, there is plenty ...