Introduction
As the manager of an IT company experiencing a merger or acquisition, it is the perfect opportunity to reevaluate, or improve the situation because the customers would normally expect the worst if they are unaware of the process. “A great deal of the mergers fails to deliver the promised improvements which were previously specified and it interferes with the shareholder value. This may happen to be the result of knowing that merger or acquisition decisions are inherent tradeoffs” (McLelland, Goldsmith, & McMahon, 2014). Companies tend to focus more on the aspects of reducing their overall operational costs or worrying about ...