Introduction
LensCrafters is an international optical company with about 860 special service shops with production firms in the United States, Canada, and Puerto Rico. The company creates and delivers eyeglasses within one hour, using readily available resources in their store. LensCrafters are focused on creating customers consistently throughout by offering exceptional customer service, growing the employees and leaders, making the best quality eyeglasses within an hour and delivering value to its customers, in an attempt to achieve its mission. This essay is structured in seven parts. The first part is an introduction of LenCrafters and the essay structure; part two ...