Communication in Nursing
The basic communication elements are (1) the sender, (2) the channel, (3) the receiver, and (4) the message. All of those elements need to be unambiguous to achieve effective communication, which means that the sender must send a clear message to the receiver through an appropriate channel. Effective communication is critical in healthcare because it affects patient safety, treatment outcomes, conflict resolution, and job satisfaction. However, various factors other than the basic communication elements affect the quality of communication in healthcare. Those factors include the organisational structure, leadership and management styles, organisational culture, staff motivation, and the organisational goals.
The ...