Introduction
In this paper, the application of knowledge management (KM) techniques in solving problems in an organization is explored. In the problem at hand, the efficiency and effectiveness of the long-term care (LCT) facility has been compromised. First, patients’ information is entered into the wrong charts. Secondly, there is a new policy whereby Medicare will not cater for hospital acquired infections. Thirdly, patient (resident) satisfaction levels in the LCT facility have dropped significantly from 90% to 60%. As such, this paper will employ knowledge management in improving patient satisfaction levels. To be specific, three factors of knowledge management will be employed: ...
