The hospitality industry for a long time has struggled to get the best performance and loyalty from its employees. Hospitality industry employees have been subjected to poor working conditions, poor pay, and long working hours among many other issues and this has led to poor performance and disloyalty from many of them. Employee motivation has been found to be the key that could unlock the potential of hospitality industry employees. For a long time the hospitality industry has failed to establish what truly makes employees motivated and satisfied with their jobs (Karatepe & Sokmen, 2006).
Many scholars have emphasized on the ...