Question 1: Maximum number of people handled per hour
The current framework can be said to be limited in terms of the number of applicants that are handled by the six clerks in the renewal process at the department of motor vehicles. This is based on the limitation of time being the variable that the quality depends on for operations. In fact, the current performance in terms of licenses process is way below the recommended one by the regional director. Identifying with a single license renewal, the time that one will take to go through the quality checking process can be totaled up by the sum of the ...