Introduction
Southwest Airlines is a passenger airline that provides air transport services in the United States of America. The airline has been a role model for not only other domestic airlines but also other businesses from different industries. The company has witnessed massive growth and development throughout the years and part of this growth has been attributed to the company’s overall organizational structure and design. The fact that the company belongs to the “low cost” market segment has also been a contributing factor to its success. This paper seeks to conduct a comprehensive analysis of Southwest Airline organization structure and design and provide ...