A help desk can either be centralized or decentralized. The centralized IT support provides help to every user in the company irrespective of location or even department. Conversely, a decentralized support has several helpdesks within an institution.
In choosing the right help desk model, there are various considerations taken into account in determining to choose either centralized or decentralized systems; since each model has inherent advantages as well as well as disadvantages.
The centralized systems usually offer sizeable economies of scale advantage. Also, centralism of tasks eliminates redundancy of responsibility, which offers a united front to completion of duties ...