Introduction
VoIP has been underrated for a long time because businesses have not realized the benefits that come with this new technology. It has the potential to increase the productivity in business (Wi-Fi Planet, 2006a, Intel, Kornak et al., 2004). The arguments and debates have brought a lot of confusion and opportunities. Through VoIP, it is possible to make phone calls over the Internet. For this reason, many households have started using VoIP to communicate using the voice over the Internet. VoIP is gaining popularity in enabling voice transmission over the Internet.
Kontak, a travelling company that is located in Latin America, ...