Introduction
Conflict in many cases seems to be a fact of life. Situations have been witnessed where different people with different goals and needs end up into a conflict. In many of these situations, personal animosity that is often intense result. It is, however, not necessarily bad for a conflict to exist. It can lead to professional and personal growth if it is resolved effectively. Effective resolution of conflict can go a long way in determining the outcomes of the conflict: whether positive or negative. By effectively resolving the conflict one can solve numerous problems that these conflicts bring to the surface. Communication between ...