INCIDENT REPORT
Report
104302 Hillview Avenue, Suite 15
Los Angeles, CA 91311
The purpose of this report is to inform about the client support managers’ failure to use the brand new call recording software on March 19, 2016 during the working hours.
The incident started in the beginning of the shift in the morning because the client support agents failed to switch on the option of call recording in the newly installed programmed. The client support agents that came to the next shift in the afternoon failed to switch on the option as well. Although the incident started in the morning, the technical department responsible ...