Introduction
Today’s airline industry is defined by various established corporations. Each of these airline corporations has their own routines and operational characteristics. This means that diversity is at its peak in the airline industry as the case among other corporations from different sectors of the economy (Lerrthaitrakul & Panjakajornsak 2014). The benefit of diversity has been mainly attributed to the particular employees, customers and the communities that are served by the airline corporations.
Characteristics of Diversity
In history, the scope of diversity in the airline has continued to widen with time. Today, one can easily notice the various aspects that identify and distinguish ...