1. Describe the company in terms of industry, size, number of employees, and history
Amazon was founded in 1995, now it is the largest bookstore in the world that operates in 185 countries. In 2011, Amazon employed 30 thousand employees. Amazon expected that earnings will increase at the expense of the volume of business, as the company works with a large number of clients and offers many diverse products. Amazon has distribution channels, which are provided by a network of giant warehouses located around the world. Amazon takes the goods from the seller to their warehouses located throughout the United States. Amazon takes the customer order; picks and packs the goods; delivers the goods to the customer by providing additional services. Amazon remains the fourth most respected company in the world, according to Fortune magazine.
2. Analyze in detail the current HR practice, policy, process, or procedure that you believe should be changed
When Amazon company was just founded, it immediately became famous for the friendly team, which attracts young and talented people in the business. The current HR practices involve creating a comfortable environment for all employees since the more comfortable will feel the employees, the higher the level of productivity and commitment, and hence the level of customer service. In this paper we observe such an important issue as the adaptation newly hired employees. Working conditions of beginners can be worse than the conditions of IT-developers and managers. The important drawback of human resource programs in Amazon should consider the need to constantly maintain a set of communication links. Poor adaptation course or not further reduce the productivity of work in the company. Amazon is an example of the detailed control of life of workers and contract employees which is a practice that can be changed. These rules allow Amazon to dismiss a person before he gains seniority, allowing qualify for higher salaries and benefits. Amazon is at the forefront of purposeful introduction of precarious employment, using all legal means to prevent certain of employees both full-time employees who are entitled to benefits and to prevent the union of workers in the union.
3. Formulate three (3) valid reasons for the proposed change based on current change management theories
The main reasons are:
- Management of adaptation and team approach in general increases the quality of working life of employees. A serious problem lies the fact that personal contact is replaced by a separate reading of the Corporate Code and other documents.
- Major innovations affecting the structure of the company will inevitably cause serious resistance of employees. Some managers are not willing to change established habits and style of work, while others feel the serious damage for themselves (increase of responsibility, reduction of power and influence) or cannot adapt to new conditions. This often leads to the need to replace several senior managers, and it happens that they leave the company on their own initiative.
- This change can help to assess the compliance of employee position, professional knowledge, the level of executive discipline, potential and opportunities for further growth.
4. Appraise the diagnostic tools that you can use to determine an organization’s readiness for change. Propose two (2) diagnostic tools which you can utilize to determine if the organization is ready for change. Defend why you believe the diagnostic tools selected are the best choice for diagnosing change in the organization
Amazon can use such diagnostic tools as a system of personnel adaptation and planning staff rotation. “If fully realized, the transfer process can then lead to program change and improvement” (Lehman, Greener & Simpson, 2002, p.197). Rapid adaptation of newcomers can become a competitive advantage if it is a single complex with the labor organization, developed on the basis of the relevant principles of the specific conditions of the different scientific schools. Amazon need to develop measures that help:
• to comply with employment potential;
• to promote the further development of professional qualification and respect;
Amazon has a "leadership principles" that describes how the company should operate. They are used during hiring process, they cite to meetings and employees can see these principles on the lines of distribution in the dining room. To clarify the results of the socio-psychological aspect of adaptation is necessary to investigate the level of satisfaction with the new employee's working environment, the nature of relationships with colleagues, employee satisfaction with the new status and new opportunities. Comparison of the results with the planned results will enable the worker to adjust the course of the adaptation process.
5a. Using one (1) of the diagnostic tools you selected, assess the organization’s readiness for change. Provide results of the diagnostic analysis
The most appropriate diagnostic tool is the system of personnel adaptation. This tool helps to people who carry out these activities: those who are directly helping a new employee up to speed, and the people who organize this process and controls (Senior, Fleming, 2006). Amazon a little more responsive to the changes that are beginning to feel the other companies: data to continually measure the effectiveness of the employees, the fragile relationship between employers and employees, permanent competition in which every day come and go Empire. Amazon is at the forefront of the transformation of office work by using new technologies, it is more agile and more productive, but also more rigid company.
The purpose of training is planned to adopt the new rules the new employee relations, broadcasting corporate codes of conduct, assistance in adapting to Amazon environment. The training program includes the social and psychological aspects of adaptation (stress management, time management skills, effective communication, meeting with management), as “the perception of those people leading the change, instead of assessing the attitudes of all stakeholders involved in the change process” (Bouckenooghe, Devos & Van den Broeck, 2009, p. 560). Events can be directed to ensure a closer relationship of employees, particularly in the context of joint work in the unstable production environment arising in orientation manufacturer primarily on the interests of the consumer. It implies the need to implement the various options of collective forms of work organization, combining professions and functions, orientation in pay on the final results of the production team.
The purpose of the adaptation of the system is basically a reduction of costs for the organization of the following factors:
- Acceleration of the process of entering a new employee in the position.
- Achieving the necessary efficiency of work in the shortest possible time
- Reducing the number of possible errors associated with the development of functional responsibilities
Reducing the level of staff turnover.
5b. Using one (1) of the diagnostic tools you selected, assess the organization’s readiness for change. Explain the results
The greatest social and economic impact of improving the organization of labor in all fields can be obtained only when account is taken of the relationship with the labor organization of technical and technological factors of production, as well as the organization of production and management. Adaptation of management requires knowledge of how the subjective characteristics of the worker, and acting on the adaptation of industrial environmental factors. Successful adaptation depends on the characteristics of the work environment and the person. The more complex the new environment, the more it differs from the usual environment for the employee, the more difficult process of adaptation takes place. Benefits to companies with the architecture adapting the system are:
- help to create professional evaluation mechanism and personnel management skills and building on the results of the first few months;
- justification of personnel decisions in relation to both novice and coaches after the adaptation period;
- increasing employee loyalty to Amazon.
6. Interpret whether or not the organization is ready for change. Substantiate your conclusion by referencing current change management theories.
Thus we can say that Amazon is ready for change. In addition, ways to incorporate new employees in the life of the organization can significantly strengthen the creative potential of existing staff and to strengthen their involvement in the corporate culture of the organization. Diagnostic tools explain how to organize in the subdivision process of adaptation of new employees, can tell a lot about the degree of development of the team, its level of cohesion and internal integration.
References
Bouckenooghe, D., Devos, G., & Van den Broeck, H. (2009). Organizational change questionnaire–climate of change, processes, and readiness: Development of a new instrument. The Journal of psychology, 143(6), 559-599.
Lehman, W. E., Greener, J. M., & Simpson, D. D. (2002). Assessing organizational readiness for change. Journal of substance abuse treatment, 22(4), 197-209.
Senior, B., & Fleming, J. (2006). Organizational change. Pearson Education.
