Internship Final Report
Executive summary
Worley Parson is a multi-nationalservice company with different outlets in different countries including Saudi Arabia. Currently, Worley Parson has its presence in 46 different countries. This report presents the holistic experience I underwent through for the entire period I was there on internship program. This company offers a range of services among them being Engineering; Engineering and Procurement (EP) and Engineering, Procurement and Construction (EPC) just to name a few.
The study finding are based on personal experience in the organization and any opinion expressed here are influenced by my academic training I have undergone a Human resource student. The main conclusionsmade from this study are; trainers need to take the responsibility to train interns on the corporate culture and attempting to strengthen the link between academia and professionalism for posterity sake. Various recommendations made from this study include the need to build efficient communication channels within the organization, designing methods to recognize merit.
The methods used to gather information presented here are diverse, among them being personal observation, interaction with employees and management and deliberately asking with the aim of getting to better get the insight of the organization beliefs, attitude and ethics. Using different method of collecting information was informed by the human resource managerial theory and a wide range of complex issues in the corporate field such as fear of management.
The main purpose of this final internship report is to inform both the industry and school about the extent to which one’s experience at internship could impact on their future professional development and success. This in turn will help to build more collaboration and partnership between learning institutions and industry practice.
I would like to give thanks to the management of Worley Parsons for opening their doors and giving me the chance to intern in their organization. Much thanks will be tomy supervisor who guided me all through the internship. I would also want to give thanks to the employees of Worley Parsons for the assistance they accorded to me during my days in the organization. This company was my home and school where I had to put into practice all that I had learned in class. Through the opportunity I got here I can say that I have a bulk of knowledge and skills that will help me move even to heights greater in my career.
INTRODUCTION
Worley Parsons is a multi-national company with its activities around minerals, metals and chemicals, hydrocarbons, infrastructure and environment.WorleyParson (WP) has several activities which they undertake. These services range from; Engineering; Engineering and Procurement (EP); Engineering, Procurement and Construction (EPC); Engineering, Procurement, construction and Management (EPCM); and finally Procurement in Management and Construction (PMC).
As a human resource student, interning for such a company is a big deal as one gets the exposure of what is currently in the market and what are the new trends in the human resource world. Internships are meant to make students in their different colleges to be pro-active in their skills. Internship gives student opportunities to explore more and learn on their own how work places are managed as this cannot be comprehensively covered in the lectures. As a student this is a practical way to practice what has been learnt in the lectures.
Internships are mandatory for PMU students to attend as it complements the programs being studied. Internships are also necessary as it is a must for a student to attend one before they can eventually graduate.
Working in Worley Parson gives one the opportunity to gain knowledge on various fields such as the range covered in WP. When it comes to working with different employees in different fields it then becomes clear that different fields have different mandatory needs. Due to their diversity in way of operation then it necessitate that the human resource has to know and cater for all the employees differently. Managing your employees is very crucial as they contribute to the sustainability progress of the company. The Human Resource also plays a role in ensuring that the country’s law are interpreted well and effected in the company. This helps reduce or eliminate conflicts between the code of conduct of the company and the labor laws stipulated by the relevant regulating bodies,
Human Resource department is also key when it comes to integrating the various cultural backgrounds of the employees to the activities of the company. By doing this it ensures that the rights of its employees are not violated and the welfare of all employees is catered for. HR will also deal with hiring and remunerating its employees in terms of salaries and other benefits that comes with being an employee of a certain company.
COMPANY BACKGROUND
Worley Parsons is a multi-national company that seeks to provide professional expertise, aid in delivering projects, deals with procurement and constructions of projects and consulting and also professional advice services to their clients.
The company has its presence in 46 different countries with 157 offices and approximately 31,000 people working in them. The company aim is to provide their customers with globally-recognized technical expertise, extensive local information or opportunities and a collection of resources globally.
The company covers a range of activities such as engineering new assets to sustaining or maintaining and improving of operating status of assets that are used in hydrocarbons,metals, chemical, minerals and general infrastructure sectors. Major resources and energies used in this company are all channeled to meeting and responding to the customers’ needs over the long-term.
WP is an already well established and recognized worldwide. The company prides itself in its mode of delivering services to their clients. In their four categories that they operate in thy have been able to create a niche for their business and become a sought after company. Services offered by WP range from; Engineering; Engineering and Procurement (EP); Engineering, Procurementand Construction (EPC); Engineering, Procurement, construction and Management (EPCM); and finally Procurement in Management and Construction (PMC).
The approach using EPCM has been applied on hundreds of projects and the results has verified the effectiveness of the method. This makes WP to be an experienced company in terms using the EPCM approach.WP values are centered on leadership, agility, relationships and performance.
WP Saudi Arabia is located at Al-khobar, Saudi Arabi. The head office is at Al-Jazira Building, Level 3, and AlJazeera Center. This branch shares the same values with its overall umbrella company.
One aspect that can’t escape unmentioned is the Code of Conduct that is used by the board directors as it contains the values and guidelines that are used in the business conduct of the company. The code is applied to all who are involved in the activities of Worley Parson. The code of conduct is used as tool that will help support Worley parson’s business decorum and the company’s responsibility to the community in general. Keeps the workers alert and fully aware of the outcomes if the code was to be breached. Other than that it also offers a benchmark of all the professional behavior of all locations where there’s a Worley Parson. The codes used are:
Worley parson is a law abiding company and will at all times seek to avoid conflicts of interests.
WP operations are carried out in honesty and all their business deals are fair.
All communications are open and accurate for all their clients to view.
WP aims are being very economical in utilizing the company’s and clients resources.
They are reliable and very matriculate in discharging job and company’s responsibility.
At all-time the company will aim at respecting the rights and incorporating others by supporting their expectation and values practiced in their communities
Worley Parson Vision is to cause zero harm to assets, people and zero harm to the surrounding environment. This is achieved by their well comprehensive cover on health, safety and environment policy. This policy is applied to all their clients, employees and contractors. This is the first policy that is really insisted on and its mandatory that through the induction process for all new employees and interns to be taken through the guidelines in the policy.
This is achieved through a holistic involvement of all thedepartments in the company which involves.
In line with this the company has well-structured safety procedures that are outlined clearly. This includes responses in case of accidents and disasters and what is expected of the different individuals. Adding to this the company has a crisis management whose mandate is to ensure the protection mandates are being followed. The protection priorities include; ensuring both the security and the safety of the people and their assets, reducing the impact of projects on the environment, offer protection for the company’sproperties, safeguarding the company’s reputation to ensure that it remains commercially viable and to ensure there’s continuity of the business.
Worley Parson is also insists on quality, which is in terms of services they offer and also the quality of the environment the employees are working in. quality which is a factor of combining time and costs and offering the best of the service to the client. Quality can be defined as the capability of different elements of a product, service or system to achieve the desired results for the parties involved. In WP the human resource department is very keen to details in its operation as a supporting department. The HR department has to ensure the right and quality services are offered to its employees. A happy employee will offer good services back to the company.
For WP to achieve this they have strategized their operation and work around; continuous development of content, through communication and training of their employees, through confirmation of their employees ability, coaching and also mentoring them. The company strives to comply with the relevant authority, constant verification of their procedures through assessments and reviews. All this contribute to a continuous improvement of the company’s growth.
ORGANIZATIONAL MARKETING STRATEGY
Worley parson is listed in the Australian stock exchange since 2002. The company’s clients include major projects in the fields of minerals and metals, chemical, hydrocarbons, infrastructure and environment and finally power. The company success can be attributed to their core values and the fact that they deliver quality services to all their projects. Some of their customers they have worked with include: chevron, centennial Coal among other big corporations.
The core values that the company strives to work on is the aspect of creating relationships. This is carried out through the company being open and at the same respectful. Thecompany achieves this by conducting an annual report and publishes it for the public to view by aiming to be a reliable partner, supplier and customer. Another method includes its collaborative way in approaching business and its ability to be challenged and its willingness to innovate.
ORGANIZATIONAL COMPETITIVE STRATEGY
WP business is focused on the employees offering key services to their clients with the company’s business channels. The company at all times seeks to empower the employees who in turn assist the customers to achieve their objectives. WP business model involve offering support to their employees by use of their own generated business guidelines and systems in order to generate incomes by charging the time they spent in offering professional services to WP customers.
Sources of profits and revenue for the company are acquired from their extensive pool of clients and customers. WP is solely independent in its business as no other company funds its activities or depended on their clients for profits and revenues. These make the company independent and objective in their dealings and are not prone to comprise.
Revenues and profit for the company is determined by WP which does conduct its procurements on behalf of its clients without exposing the financial costs or any warranty obligation that a client will incur.
Cost incurred by the company are varied but two major cost involved are staff costs and the general administration expenses. WP has more than 31,000 employees in all their branches, enumeration of the employees can be a hard cost to maintain as it will also include all the other benefits that comes with being an employee at WP. Administration costs include cost that comes with leasing offices. Other costs involved are those that come with reimbursements by the customers.
As a HR person it’s very crucial for one to understand the financial statements of a company as it will guide you when generating pay slips for the employees and also coming up with remuneration system that will not hurt the company’s financials.
INTERNSHIP EXPERIENCE
LITERATURE REVIEW;
Human resource as a course teaches students skills which can be used in organization of businesses, hiring of employees or personnel and also offer trainings to individuals. HR students are taught on topics that cover on managerial principles, sexual harassments, how to motivate employees, issuing of bonuses, retirement process, budgeting among others.
Through the internship some of the experiences included attending interviews. Lesson derived from this was how to act professionally when it comes to hiring. Other topics covered in the course work include ethical consideration. WP as a company abides in this as they incorporate the labor laws in their dealing with employees. Not only do they abide with the law but the cultural practices of the Saudi Arabians are incorporated in the company.
Compensations and remuneration of employees is very crucial when it comes to the employer. If the system is efficient it will help keep the employees. Benefits are also included in the employment contracts. As HR personnel it is prudent to know to know how to budget as this will save on company’s resources and at the same time keep your employees motivated.
During the internship period most of these aspects were observed and sometimes involved directly. Though the period was short to cover everything comprehensively, a lot was covered with the exception of how to handle workplace conflicts.
TECHNICAL EXPERIENCE GAINED DURING THE INTERNSHIP
Activities undertaken during the internship period:
How to use Microsoft excel – the software was used in arranging and helped in comparing between the multiple lists and the he employees database which has more than 4000 employees.
How to operate different printers which were used to print Identity Cards for new employees.
Gained a better understanding of the rules in the ministry of labor and how companies are supposed to integrate them in their companies.
Learnt what GOSI is and its application in a company such as Worley Parson. How to make payment for GOSI. Added skills included how to make or renew Iqma for the employees.
Time management skills. Time management is really a key skill that needs to be mastered for effective operation of activities within an organization.
Personal managements skills make one a more effective and productive employee. This combined with the ability to plan and manage multiple assignments and task, learning how to set priorities and adapting to changes easily, be agile. These skills will set you apart in terms of your performance in an organization.
Human resource course is very wide and a lot is learnt during the lectures. However not all skills will be applied when it comes to an internship but it makes you a better prepared candidate. Some of the skills learnt at PMU that were used during the internship included;
Team work-WP is a strong believer in team work and highly advocates it to their employees. Team work helps different departments achieve their goals and meet the objectives of the company.
Need for employees to be proactive in their different tasks. This aids in avoiding mistakes that can easily be prevented.
The relationship between employees and their bosses should be a bottom to up one. In this the managers are able to listen to their employees and understand their positions. WP applies this mode of leadership.
The dos and don’ts of conducting interviews which were learnt by attending interview sessions in the company.
Computer/technical literacy is very key and it comes in handy in ones work station. During the internship this skills were used and other new skills were learned throughout the period.
Challenges faced during the internship period include:
Lack of proficiency in Microsoft excel operation was a hindrance at the very begging. To overcome this challenge, internet was used as a tool where one can learn through tutorials and they help you master the art.
Mastering the details; WP is very goal oriented and their service should be offered with the outmost perfection. This loads a lot of pressure on someone if you are not used or keen to details or used to work under pressure. This was overcome by liaising with other employees and learning by observing other employees.
Communication. Mode of delivery of information is key as it helps foster relationships within an organization and creates a friendlier environment to work.
EVALUATION OF THE INTERNSHIP EXPERIENCE
This evaluation is based on the previous section. The pertinent issue that comes out very clearly is the idea of corporate culture. In my own assessment, internship at Worley Parson goes beyond focusing on skill training. There are additional including interpersonal relations and communication skills. This is a strong point that interns need to learn.
Finally, my assessment seem to point to the fact that trainers need to show how theory is related to the particular skill they are inculcating into someone during internship period. This boost the academic legacy and even strengthen the link that exist between academia and professionalism which certainly a good idea for posterity.
SWOT ANALYSIS
As observed during the period of the internship, it was easy to analyze the performance of the company based on its strengths; this included the relationship between the employers and managers. In that they interact freely and another strength is the work values adopted by the company, presence of a code of conduct for the company which will keepeveryone in check. Strength is their management of their employees. Weaknesses; disconnecting communication between the interns and the supervisor occurred, very little assistance was accorded to the interns. Opportunities; their employee relationship needs to be improved, and Threat; due to a cross-cultural background communication may become a threat to many employees due to the language barrier.
CONCLUSION
Having observed the dedication, resources, opportunities and challenges at Worley Parson during my internship period, I can logically arrive at one single conclusion that this is a great place to be for someone who is keen about building professional excellence in science, business and information technology. The skills gained during my internship period are not comparable with theory work that one can spend years studying. Being proficient in HR requires just more academics.
Despite the weaknesses that are actually unavoidable in any practical field, it is important for one to remember that the success of an organization does not depend on one single person but a team. Teamwork is crucial for the overall success of an organization. This success can be measured in terms of how the company promotes its employees in terms of building stronger and wider professional network for them.
SUMMARY OF FINDINGS AND RECOMMENDATION
The opportunity was a great learning experience. The exposure one gets from WP Company is great. The opportunity helped highlight on the strengths and weakness that contribute on to be as good human resource person. Learning is a two way traffic where the interns help the company identify areas that they’ve slacked in and also interns contribute to the goals and objectives of the company. One area that was identified is the intern-supervisor relation that the company needs to improve on.
The main purpose of this report was to present my internship experience in a holistic manner. In so doing, I monitored and analyzed everything as accurately as I could for the period I was at Worley Parson. As evident above, this report has captured; organizational marketing strategy, competitive strategy, my internship experience together with the accompanying evaluation of the same and finally analysis of strengths, weaknesses, opportunities and threats (SWORT Analysis) and came up with the following recommendations;
Worley Parson should consider offering in service training for its employees in order to improve their skills and make the more efficient and productive.
The organization needs to design a new communication channel that is easy, efficient, and transparent and without any chances of victimizing those who freely give their opinions and suggestions.
The senior management at Worley Parson should develop mechanism to recognize merit. Employees and interns who depict exceptional skills and dedication to their work need to be recognized in one way or the other by the management.
There is need to allow employees at Worley Parson to be independent thinkers so that to encourage creativity and innovation at work place.
There should be a clear cut code of ethics in the organization. This will help the institution to incorporate liberty in non-essential things and give zero tolerance to essential things.
References
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WorleyParson(2015),report,http://annualreport2015.worleyparsons.com/Content/cms/pdfs/WorleyParsonsAnnualReport2015.pdf
