Rogers is faced with the problem of handling a client and at the same time handling an employee that did not follow the correct procedure of handling a client’s order. One of the strategies that Rogers can employ in this case is by recognizing, defining, and solving the problem (Voortman, 2004). This is one of the skills of an effective manager. The issue at hand is a disgruntled client and an employee that has done something contrary to the traditional way. The first step is calling Paglia who will help with handling of the client. Rogers can then embark on finishing the design that they were working on.
Rogers need to prioritize her tasks first then focus on the ones that are urgent. Prioritizing task makes an individual efficient and organized (Mersino, 2007). In this case, getting the client back on the project is the urgent thing. Secondly, she needs to hurry the design of the postcard to make sure the deadline is not broken. Everything that Rogers will do from this period onwards will require great discipline. A place for every task will be needed and everything kept in its place. This will reduce the time taken to complete the tasks.
Rogers should also use a visit to the client’s office to talk him up as a tactic. Talking over the phone will yield zero results and may be a base of arguments or quarrels. Talking face to face is essential because an individual can show emotion and express ones view without complicating oneself. By visiting Johnson, Rogers can make the project continue and better off, beat the deadline in time. She will need Paglia to help her in convincing Johnson to accept the company to continue with the postcard development.
References
Mersino, A. C. (2007). Emotional intelligence for project managers: The people skills you need to achieve outstanding results. New York: American Management Association.
Voortman, C. (2004). Global logistics management. Cape Town: Juta Academic.
