Mount Sinai Hospital is located in New York State. The exact location and address of where the hospital is located is One Gustave L Levy Place, New York, NY 10029, (212) 241-7981. It is an acute care hospital providing emergency care services. The benefit of utilizing the services of this hospital is that one is able to receive their laboratory results in an electronic manner (Medicare.gov, 2015). Additionally, patients’ data and referrals can be effectively tracked between the visits. In addition to these services, the hospital has also got a registry that contains database on nursing care, cardiac surgery, and general surgery. Finally, the hospital uses outpatient safe surgery checklists in addition to the inpatient surgery checklists which were recently introduced to the facility.
The areas that need to be addressed to ensure patient satisfaction include; assisting patients to better understand the dosage for their medications, and the possible side effects likely to result from them. Secondly, the cleanliness and quietness of this facility have not been given the required attention since the noise levels in patients’ room are higher compared to hospitals in the state and nationwide. Lastly, the time patients spend in emergency rooms is longer in the facility. As such, it is important that these areas be addressed to ensure maximum patient satisfaction (Dossey, et al., 2012). By patients having a better understanding of their medication, it becomes easier for them to avoid errors and near misses in taking their medication leading to higher readmission cases from over dosages or under dosages. Reducing noise levels and boosting cleanliness at the patient rooms is also vital in the healing process as it helps a patient to meditate and achieve holistic care.
Nurse Manager’s statement for outcomes improvements
‘’Ladies and gentleman, I would like to inform you that the recent past has seen our healthcare facility grapple with a lot of challenges. The readmission cases have increased considerably in addition to patients complaining of escalating noise levels and poor hygiene in bathrooms. Such instances have resulted in higher mortality and morbidity rates amongst the patients that we are taking care of in addition to higher levels of fines from medical errors. These effects have resulted in lower patient outcomes and slumping job satisfaction rates on your side. As such, I believe that we have the responsibility of improving on these areas since it will be beneficial to our hospital, to the patients and consequently to your job satisfaction levels (Fleming & Haney, 2013). Therefore, I would like to urge all of us to work as a team in achieving these objectives. Thank you.
References
Dossey, B. M., Certificate, C. D. I. N. C., Keegan, L., & Co-Director International Nurse Coach Association. (2012). Holistic nursing. Jones & Bartlett Publishers.
Fleming, M. O., & Haney, T. T. (2013). Improving patient outcomes with better care transitions: The role for home health. OPTIMIZING HOME HEALTH CARE: ENHANCED VALUE AND IMPROVED OUTCOMES, 2.
Medicare.gov. (2015). Hospital profile: Mount Sinai Hospital. Retrieved from https://www.medicare.gov/hospitalcompare/profile.html#profTab=0&ID=330024&loc=NEW%20YORK%2C%20
