Introduction
The central asset to the operation of any organization/company revolves around the functionality of the employees. Many factors that have a relation to the employees enable a company to achieve its objective. Some of the factors include productivity, customer satisfaction, quality, and the company’s image. The factors named above have a dependence on the coordination, training and motivation of the employees. A good company has the interest of its people at heart. The management influences the employees to have an urge to work for the company. Buddy has broken the human resource rule of dealing with his employees. He experiences difficulties since he fails to provide the employees with good working conditions, incentives and remuneration apart from benefits.
The employees join the company thinking that buddy works as a good manager to ensure that he caters for their needs. The most professional employees leave the spa due to lack of motivation, non-cooperation, poor coordination and conflict of interest. Buddy lacks a defined way of paying his employees. He uses the local and standardized approach to providing the salary for his workers at different levels. The employees find the provision of salaries and benefits unfair due to the nature of their jobs. Buddy pays the estheticians $10 per hour less than the technicians.
He does not understand why he does that since he works with the local standards of payment. The employees also complain of poor working conditions in the Spa. Most of the employees leave the Spa in search of greener pastures. As a manager, Buddy should change many factors that make his Spa make losses in the market. He should come up with realistic ventures that would improve his operations and the relationship with his employees. His initiatives should have a sense of direction, and his leadership should focus on developing continuity.
Recommendations
Pay equity
The employees also complain of poor working conditions in the Spa. Most of the employees leave the Spa in search of greener pastures. As a manager, Buddy should change many factors that make his Spa make losses in the market. He should come up with realistic ventures that would improve his operations and the relationship with his employees. His initiatives should have a sense of direction, and his leadership should focus on developing continuity. Buddy does not provide the employees with a favorable payment that relates with their responsibilities. Buddy favors the male employees compared to the female ones. He uses the standardized scale to pay the employees. He fails to consider that some employees work more than others. He also fails to look at the skills that some of his employees possess. Payment of salaries has importance when it comes to the motivation and responsibilities of the employees in any company. Buddy should offer a platform through which to pay his employees on an equal basis. He should monitor the skills and the output his employees have towards the company’s objectives. Through monitoring them, he would come up with a way to know how much to pay each employee. The employees should not be paid on the discrimination of gender, race and ethnicity. It should be done on the basis of equality and equity. It should be according to the skills possessed and the magnitude of the work done.
Mentoring
Employees in Buddy’s Auto Body and Day Spa lack a person/figure to motivate them for their efforts. Buddy should step up his position and provide a platform through which he teaches guides and advises his employees for the purpose of professional development. Whenever buddy makes profits in his company, he should reward the most hardworking employees in order to motivate them. Reward may come in form of promotion and putting some of his employees to some franchising process of his company through funding them. Through mentoring his employees, Buddy would have a chance to monitor their work and come up with a way to set goals for improvement. Through mentoring, Buddy would make his employees understand the nature of the auto business. Through it, the employees would come up with suitable strategies to improve the business and remain committed to the organizational goals.
Internal Responsibility Systems
Internal communication improves the working condition and encourages engagement among employees. Buddy fails to communicate with his employees on different matters concerning the operations of the company. Communication in most cases provides an acumen position for leadership and coordination of activities. The employees perceive Buddy in a negative manner and a difficult person to deal with in their workplace. They think that Buddy looks down upon them since he fails to communicate to them. Fear acts as a negative factor that facilitates a company’s downfall. The employees in the company fear Buddy and talk to one another behind his back. Buddy should develop an approach through which to communicate to his employees. The approach should have a planned and implemented strategy that fits the desires of all the employees. Buddy should introduce a way through which the employees would give their concern and complaints.Methods for measuring performance
The employees need to understand their position and expectations at their workplace. Buddy has not given the employees a platform to understand their operations in the Spa. The phenomenon provides an assessment purpose on the degree of employees’ satisfaction in the company. He should try to develop ways through which to avoid issues like labor disputes, work satisfaction and lack of communication. The employees in the workplace fail to understand their responsibilities that create a status of confusion when it comes to the allocation of salaries. Buddy also should understand his role and those of others in order to have the fair allocation of the salaries depending on the responsibilities individuals hold in the company. He should carry out a survey in the organization in an anonymous manner. He should publish the results at all levels in order to solve conflicts and problems that the employees have indicated through the survey.
Employee Selection
Through the methodology, Buddy would reconcile the interest of the company with those of the employees. The company needs to make profits and stay relevant in the market while the employees need to have a better working environment with friendly conditions and proper remuneration and benefits. Competence in the company focuses on the ability of the employees to play a role that maximizes the results. Buddy should use his employees in a healthy and positive manner to provide value when it comes to the benefit of his company. He should identify the skills needed at each level of operation to achieve objectivity. As a manager, he should carry out an assessment to note the nature of the skills the employees in his company possess. Through the assessment, he would know where, who and how to provide training in the employee segment.
Compensation and rewarding in workforce
Buddy’s managerial system fails to provide the employees with the best incentives hence de-motivating them in their workplace. Buddy needs to introduce objective compensation and rewarding systems with agreements. The compensation and rewarding system that he should introduce should have clarity and with a concise target. He should improve the salary of the employees. He should also add a kit for emergency whereby the employees would use in case an accident occurs. The incentives he introduces should have long-term goals based on the alignment of individuals and collective outcome. Incentives encourage the workers to work hard in order to improve the status of the organization. Buddy would make profits through the incentives he offers to his employees. It would also influence the employees in the Spa dedicate their free time to ensure that the organization achieves its target. Analytical and Problem Solving and Teamwork According to research, an organization competitive nature depends on the ability to change problems into opportunities. Buddy Auto Spa suffers from many problems that hinder its operations. The first issue revolves around profit objectivity and status of the company in the market. The second entails lack of a satisfactory approach to pay good salary to the employees. Buddy should identify the main problems affecting his company in order to improve it. First and foremost, the employees’ portfolio lacks the necessary skills to boost the objective of the company. In order to achieve his goal, Buddy needs to educate his staff, encourage and lead them through effective communication.
He should also develop techniques that analyze their problems and come up with possible solutions. Techniques like histograms, Pareto charts, and relationship maps should have their application in improving the status of the employees in the company. Buddy and his other appointed managers should know how to choose and where to implement the techniques through problem definition approaches and data analysis methods.
Interpersonal relationships Buddy needs to develop effective meetings that would propel his employees to a platform of achieving their personal and company’s goals. In most cases, participants of meetings develop a feeling of having wasted their time when they fail to achieve their objective in any given meeting. Buddy should come up with meetings that address change to the employees from time to time. The meetings should have professional characteristics in their operations, and they should not involve personal interests. Buddy and his team should prepare meetings with protocol and practical rules of conduct like preparation, implementation and monitoring process. The employees should come up with the agendas they want to discuss during the meeting. The meetings should have reports for the purpose of analysis. Through the reports and minute writing, Buddy would come up with changes and identify the various problems that affect the operations of his company.
Conclusion
Leadership in the human resource department plays a major role in the development of any organization. The manager should understand how his company works so as to draw a plan for an improvement in its operations. Having information concerning the status of a company entails monitoring the employees’ work and the results achieved. It also involves knowing the behavior and reactions of both the employees and customers in different situations. Through the above factors, one would understand ways through which to elevate the company to higher heights.
