The new ERP system with the name, Inbound and Outbound Excellence system, was implemented. The reason to implement this system was to make the system of packing efficiently, generating automated labels and giving the instruction where to ship the goods. The software and hardware of printers are not compatible with this new IOE system. Other than this, incorrect time zone and errors in feeding the data into the system are causing the issues. The weight labels on the products are also causing problems. Because of these issues, Intel is losing many of its customers to the competitors.
Data Evaluation
There are issues related to the data collection in case of the ERP system. In order to feed the data correctly into the system, the company must use different resources to collect the data which is reliable and it should also implement the various useful techniques to evaluate that data. The company can use the natural observation method to evaluate the data collection. If the senior management of the company keep the check and observe the data entry process, it will help in reducing the errors.
Alternatives
There are several problems with Intel. The company will have to solve these issues on the urgent basis as these issues are causing the company losses, both, in terms of money as well as in terms of the reputation. The company’s future is at stake. In order to solve these issues, there are some alternatives that can be used:
- Installation of compatible software and hardware
- Correction of data collection and insertion methods
- Correcting the weights on the products
- Do not send the advance shipment notices to the customers
Justification of the Alternatives
The alternatives described above are the best suited options for the company in order to make the customers happy and resolve the issues. The justifications of these issues are given as under:
Firstly, the issue in order to implement the ERP system is that it is not at all compatible with the existing software and hardware’s of the printers. One way of solving the major issue is to install all the required hardware and software in order to make the system work efficiently so that there arises no issue at the technical level. Another issue that the company is facing is the insertion of data into its systems. The method of inserting the data is poor and need to be evaluated and modified. Because of wrong data entry into the system, the issue is yet not clear that either it is the problem with the system or the problem is with the using of the system. So in order to make it clear, it is necessary to make the process of data entry of the customers as well as that of the product efficient and correct. The management should make sure by evaluating the data entry process that it has no ambiguity. The weights mentioned on the products are not correct as well and have errors. Because of this fault the issue of net weight is arising with the products and the customers are not happy with this issue. Likewise, it makes it difficult to record the entry of these products. To solve this issue, it is advisable to put the right labels of weight on the products so that it does not make problems in entering the data as well as for the customers. Last but not the least is the problem that company is sending the notices of shipment to the customers prior to the shipment. These advanced notices make the customers to expect the delivery of the products any time soon and in case of delay, the customers become impatient and it results in the complaints by the customers. If the company does not send the advance notices, then the customers will not have an issue to complaint for. The company should send the notice only after the shipment has loaded.
Final Justification
Intel company is one the biggest suppliers of the technological equipment in the market. The issue that the Intel Company is currently facing is about the unhappy customers because of the inefficiency of the company in different departments. The company has failed to meet the demands of the customers. The company is not able to provide the customers what they demand for. The reason is the lack of resources. The company is not able to manufacture and deliver the products demanded by the customers. Another problem is that the company has the inefficient system of shipping the goods and customers are complaining about the shipments of the final products. In order to resolve these issues and make the customers happy, the company has already installed a new ERP system which has not been able to provide the desired and good results. There are several reasons for this problem and the company should address these problems as soon as it is possible because delay in solving these issues will result in the unhappy customers. And these customers will switch to the competitors and the company will have to bear the huge loss both in terms of money as well as reputation and goodwill.
