In most cases, what is the aim of workplace change?
The aim of workplace change is to change the mindset and the way things are done in an organization. The main aim is to optimize the working for higher and better productivity.
List 5 typical strategic catalysts for change in an organization.
Change of management
Change of government regulations and laws
Change of products and services being offered
Change of business model
Name 5 sources of information that could inform the need for change.
Management
Employees
Government
Sponsors
Competitors
What are the key steps in a change management process?
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i. give a definition of change management process and the requirements that will be needed for its success
ii. Get the change requests that will be undertaken
iii. Make arrangements and plans to undertake the said changes
iv. Carry out the implementation of the changes. If possible, there is need to back out the changes
v. Give a report on the changes that have been carried out. Give an evaluative report
vi. If required, carry out the modifications that are needed for the change.
Fill in the table below by writing in the term from the word list that BEST fits
Word List:
Buy in-Catalyst-Change Agent-Efficiency-Improvement-Innovation-Force Field Analysis-Kaizen-Quality Circles-Transition.
Term
Definition
Buy in
An idea that is usable and has value.
Catalyst
Change agent
A person who leads a change project or business‐wide initiative by defining, researching, planning, building business support and carefully selecting volunteers to be part of a change team.
Efficiency
Improvement
Innovation
Force field analysis
A term describing the engagement, commitment or interest of various stakeholders in a project, idea or decision.
Kaizen
A Japanese business improvement philosophy of continuous and incremental improvement.
Quality circles
Transition
The process an individual goes through in response to change.
Name 5 common risk factors that may be associated with workplace change.
Dispute in eth management of the change
Breach of the agreement
Disruption of the business process
Vaguely defined goals and objectives
Alienation of staff
Name 4 methods of analyzing risk associated with workplace change?
Motivation of employees
Assessing the productivity with the times before the change occurred
Choose as many of the options below that apply.
Cost benefit analysis should be considered in the change process because:
a) it provides a standardized way of considering the options associated with change
b) it shows which changes are viable
c) most people have negative feelings about change
d) it will make your change initiatives easier to sell to stakeholders
List 5 common reasons why people resist change?
i. they fear losing their jobs
ii. Unclear reason given for the need to change
iii. Lack of the expertise to handle the change
iv. They fear of the unknown
v. Connection to the old way of doing things
Explain the term "mitigation strategy"?? and give 2 examples?
mitigation strategy in regard to change management is the tasks that are undertaken in order to avoid resistance to change for a given project. Mitigation strategies include:
i. Training the employees about the importance of the change
ii. Giving clear objectives of the change that is desired
Which of the following theories have been applied to the field of change management?
a) SWOT analysis
b) Force Field Analysis
c) Kaizen
d) TQM
e) Quality Circles
f) The Deming Cycle
g) All of the above
h) b,c and d
What information should be communicated to stakeholders to obtain approval for a proposed change management process?
The information that should be communicated to the management are the benefits that the change will bring in terms of finance and efficiency of working. Another important information is that of the time it will take to undertake the change.
List 5 interventions or activities that may be relevant for inclusion in a change management plan.
Getting the motivation for change
Creating the vision and the objectives that need to be achieved\
Lobbying for political support
Management of the transition process
Maintaining the momentum that has been gathered
Explain the key steps in action research.
Identification of the problem
Plan for the action plan that will be undertaken
Collect the required data
Analysis of the data
Plan for the action that will be taken in the future
Explain the use of Kurt Lewin"??s Unfreezing Refreezing model to embed the change in the organization.
Kurt Lewin argues that change is a journey that takes a lot of steps before one reaches the other side. Before one is understood, they will have to overcome lots of obstacles. This is the freezing part. The unfreezing part is that part where change is implemented and the change agents need to manage the resistance to change.
Name 5 of the key principles that should be incorporated into a communication and education strategy during a change process?
Give clear objectives
Be clear on the target group
Give clear messages
Give clear timeline of when information will be communicated
Give the amount of information to be communicated
Give a clear way in which the feedback will be encouraged
What is the difference between change and transition?
Change is the movement from the old things to the new things. It is situational. Transition is psychological. It involves the redefinition of oneself to adopt the change.
What principles are important to keep in mind when gathering evidence and information to evaluate the impact of change?
The situation before and after change
The financial situation before and after the change
The efficiency before and after the change
The status of employees before and after change
Name 5 methods that could be used to monitor and evaluate a change process?
Having support of the sponsors
Having a clear planning process
Measurement is undertaken efficiently
There is engagement of the stakeholders throughout the change process
There are support structures in the organization
How can a PERT chart help with monitoring and evaluation of a change process?
A pert chart is a tool that is used in project management that helps to organize and coordinate tasks in the project. It can help in change process by coordinating the activities that need to be undertaken in the change process.
