Conflict management is a great area of concern in the nursing profession. Conflict comes from a serious disagreement or argument between parties. Conflicts may lead to bad or good outcomes depending on how the involved parties take up the conflict resolution process. People may either employ the assertive of the passive styles of conflict resolution. The assertive method calls for improved collaboration among parties with the aim is to achieve set goals. On the other hand, the passive resolution process is characterized by parties avoiding each other and engaging in an aggressive style when solving a conflict (Payton, 2014). Most nurse professionals use the passive conflict resolution and management style.
Nurses mostly embrace assertive styles of conflict resolution. However types of conflict resolution differ between male and female nurses, they both express a form of aggressiveness when solving issues. According to Kelly (2006), women favor peaceful coexistence in the workplace but find it hard to resolve their differences quietly in the workplace. The society experts nurse professionals to be gentle and caring, kind, and sympathetic; hence, they are not supposed to engage in any form of conflict. Ylotormanen, Kvist, and Turunen conducted a web-based survey to determine nurse’s perception in nurse-nurse collaboration. The survey results revealed that nurses lack conflict management skills. Additionally, the research revealed that nurses lack clear instructions from their leaders on how to solve conflict situations. Authors called upon the health care sector to educate nurse leaders on how to promote peaceful conflict resolution processes (Ylotormanen, Kvist, and Turunen, 2015). On the other hand, Iglesias and Vallejo’s research on conflict resolution styles among nurses revealed that managers spend a lot of time addressing employees’ conflicts because they cannot engage in a constructive conflict management process (Iglesias and Vallejo’s, 2012). These two studies act as formal proof that nurses use the passive conflict resolution process.
References
Kelly, J. (2006). An overview of the conflict. Dimensions of Critical Care Nursing, 25(1), 22-28.
Iglesias, M. E. L. and Vallejo, R. B. (2012). Conflict resolution styles in the nursing profession.
Contemporary Nurse. 43(1), 73-80.
Ylitormanen, T., Kvist, T., and Turumen, H. (2015). A web-based survey of Finnish nurses.'
Perceptions of conflict management in nurse-nurse collaboration. International Journal of Caring Sciences, 8(2), 263-272.
