Assessing Effectiveness and Creating a Team-Oriented Corporate Culture.
One of the biggest problems that most businessmen and salesmen face whenever they try to make out deals and technically purse any business transactions and processes is cultural competency. In the case, it shows how different Americans and Japanese try to approach things. Japanese people want to make decisions without any signs of rush and urgency so that they could make sure their decisions are responsibly made while Americans tend to overdo and rush everything. These 2 cultures tend to see their way of doing things the right way and if they are to work in a single company or on if they are to collaborate for a certain project, there is a tendency that things will not work out so smoothly.
Using the case and the individual cultural preferences of the races in the case, the CEO should be able to do some adjustments, using diplomacy (Plunkett, W., Attner, R., & Allen, G, 2008). If no adjustments would be made, we could be quite sure that no improvements would take place too and this could hurt the business as it would start to lose clients due to bad feedbacks and reviews.
Ideally, adjustments should be made from both Japanese and American sides so that projects will have more ease of coordination. A very good first step to do would be to start considering other parties in every decision making and brainstorming process (Plunkett, W., Attner, R., & Allen, G, 2008).
Identifying and Promoting Change
In the scenario presented in the case, the CEO must first identify the problems and ask for feedback from the involved parties where the problem originated. The CEO already did this step and so he was able to know that contrast between cultures was the main problem. Unfortunately, the only solution to that problem would be to make adjustments accordingly. Changes in Ethics and Social Responsibility are the ones that should be focused on here because the two parties feel as if their morals and norms are being violated (Plunkett, W., Attner, R., & Allen, G, 2008). This way, there is a guarantee that changes will really occur and that these changes will result into positive transaction outcomes.
References
Plunkett, W., Attner, R., & Allen, G. Management: Meeting and Exceeding Customer
Expectations Ninth Edition. Thomson Southwestern, 2008. Print.
