An organization’s culture is determined by the behaviors and values that contribute to its unique psychological and social environment. It includes the organization’s experiences, expectations, values and philosophies that help in holding it together and are expressed in its inner workings, self- image, future expectations and interactions with the world at large. The basis of an organization’s culture is found in its shared attitudes, customs, beliefs, and in its written and unwritten regulations and rules developed over an extended period of time and considered valid .
The culture and values of an organization can be seen in the way it carries out its business, treats its customers and employees, and the community at large, the hierarchical flow of information, the extent of freedom allowed in decision making, and the commitment of its employees towards the organization’s collective goals. The culture of an organization affects its performance and productivity, and the way of doing things in that organization. It even affects the organization’s relationship with its clients. Every organization has its own unique culture which is often very hard to change.
Wal-Mart Supercenter
Wal-Mart is founded on three central beliefs: respect for all individuals, service to its customers, and striving to excel. Their adherence to these three principles has helped create a unique work culture. All their stores and offices live by these values. At Wal-Mart, integrity is highly valued. They strive to be honest at all times and keep their word, treat their staff members and customers fairly by creating a conducive environment for raising concerns and questions, and objectivity in decision making with the organization’s interests at heart.
Customer Service
Wal-Mart makes its customers its first priority. They start their day by reminding every associate, from the highest ranking official to the hourly associates, that the customers are their reason for being there and that they must do everything in their power to ensure that they come back. They do their very best to ensure that every customer is given the highest possible quality of service by every staff member they come into contact with. The staff members at Wal-Mart are given all the support they need to best serve their customers. They also play an important role in community service and this helps to connect with their customers.
Respect for the Individual
Striving for Excellence
Wal-Mart’s key to success is in constantly trying to find new ways to improve itself and to improve its business. They try to not only lead in their industry, but to also lead one another to the next level of success. They do this by trying out new and innovative ways of conducting business and doing things in their branches and also making each day better than the one before it. They also try to model positive examples as they pursue high expectations. The Wal-Mart staff also works as a team and they never shy away from asking for help when they need it or offering help to one in need.
References
Alvesson, M. (2002). Understanding Organizational Culture. Thousand Oaks, CA: Sage.
Bergdahl, M. (2012, September 12). The Walmart Way:Cultural Kool-Aid Creates Cult-Like Commitment. Global HR, pp. 13-15.
Muijen, J. V. (2000). Organizational Culture. Philadephia, PA: Psychology Press.
Parker, M. (1999). Organizational Culture and Identity. Thousand Oaks, CA: Sage.
Schell, O. (2011, November 12). How Walmart Is Changing China. The Atlantic, pp. 23-25.
