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Introduction
Zappos operates as an online retailing enterprise whose mission focuses on providing unmatched customer service as far as shoe retailing is concerned. The company has its techniques and methods of recruiting good fit candidates who can easily integrate into the company’s dynamic culture and uphold its values. Of course being employed at Zappos presents employees with similar of opportunity as being at home with family.
Review/Analysis of the Case
Below are the steps of selecting candidates at Zappos. The initial application is made through the company’s website. Successful applicants are subjected to two interviews. The first one can be conducted via the phone. For the second interview, candidates are roomed to respond to questions in efforts of evaluating their behaviors and knowledge about the company Gerhart, Hollenbeck, Noe, & Wright, 2009). Human Resource personnel then validates whether candidates impressed or were respectful to, perhaps people they did not expect could matter to them such as drivers. Open-mindedness and creativity interviews are done, probably using a sample newspaper mockup. Interaction observations are made by the recruiting panel when candidates are accompanied for lunch. Finally, nearly a tenth receives the after completing the above processes (Zappos.com Powered by Service). This actually seems to be an entire process of hiring fitting candidates.
A review of the successful selection criteria at Zappos shows that the company has valid procedures to be followed in hiring qualified candidates. The company hires candidates who demonstrate suitability for the company’s openings. Everything is performed as per the company’s book. The measure of the successful selection process is done through value-sharing, certifying candidates to customer satisfaction and inspiration for enjoyment and fun (Gerhart et al., 2009).
Summary and Conclusions
Using the company’s method aims at looking for qualified candidates who are sociable and knowledgeable about the company. These are the candidates who will fit into the company’s dynamic culture, represent the company using their skills, experience and propel Zappos to higher heights.
References
Gerhart, B., Hollenbeck, J., Noe, R., & Wright, P. (2009). Fundamentals of human resource management. (3rd ed.). New York, NY: McGraw-Hill.
Zappos.com Powered by Service. (n.d.). Retrieved March 08, 2016, from http://about.zappos.com/press-center/media-coverage/zappos-knows-how-kick-it
