The three topics I found most helpful and exciting in this assignment include getting customer feedback, the importance of appropriate customer service, and dealing with customer turnoffs. There are several ways of getting feedback. Some of them include asking around for product experience, using service statistics and conducting client exit surveys. Business owners that equip themselves with such information place their performance ahead of the competition.
Second, customer service remains an important part of the organization because it connects a customer to the business. Customer service would also define the company’s edge in the wake of competitors. Customers are an essential addition to business. Therefore, when they have an issue, they expect a prompt reply through the client care unit. Lastly, I learnt absorbing pointers concerning customer turnoffs. For instance, customers do not like attendants that are rude, ignorant, and indifferent in service. Second, they do not like waiting too long for service. Third, they do not like poor quality products as well as out-of-stock items.
That said, the three things that need improvement in this course are factors that facilitate feedback, habits that hinder listening, and approached to active listening. I recommend that there is a need to teach the importance of internal, interactional and environmental factors in facilitating feedback. Second, the curriculum could emphasize on teaching students on how to avoid the habits that can hinder active listening in a practical business environment. Third, it could further expound on the need for students to learn the positive approaches to active listening.
Like my colleagues, I found this course rather enjoyable in all associated areas. However, I feel that it could improve on linking students to a rather fast-paced and technologically charged working environment. Mainly, they need to prepare themselves to integrate theoretical knowledge in today’s dynamic workplaces.
Hallo, Samuel.
You have an interesting choice of topics and discussions on the issues you found most helpful in the coursework. I notice that we share interesting picks in getting customer feedback and dealing with customer turnoffs. Overall, your discussion of these choices is so great that I find myself thinking that it would have been fascinating reading about your recommendations for improvement.
Hi, Patricia.
I love the fact that your picks include an assignment over and above the two class readings. I agree that the task played a significant role in developing our practical knowledge of how to deal with difficult customers. Thank you for the additional discussion on that issue and on listening to one’s customer, two aspects that were absent in my post.
