Draw Topic & Writing Ideas From This Essay On Problem Management

I agree with the statement that an individual should never avoid problematic issues that arise on a regular basis, but should rather exert every effort to resolve these issues. In this particular situation the primary cause of the conflict was information deficiency. Considering that the sales representative was new to the company, this employee did not have enough knowledge regarding the procedure of replacement of goods. Consequently, the sales representative misled the customer due to his/her lack of knowledge, which triggered a conflict between them in the aftermath. Nevertheless, the customer should not have shouted at the sales representative but should have rather asked for the store manager in the first place in order to avoid the intensification of the conflict situation. In the meantime, this situation might become a good lesson for the sales representative and encourage him/her to gain insight into and puzzle out numerous specifics of the company's operation.
I agree with the statement that it is of fundamental importance always to make a clear distinction between the ‘problem’ itself and people directly or indirectly responsible for that problem. In the first instance, the customer should have figured out who is responsible for the problem. Obviously, there is no point in being aggressive in relation to the sales person or any other individual if you want to resolve your issue. Rather than confronting the sales person and the store owner, it would be much more rational and effective to contact the cell phone carrier in the first place that might help clarify the issue. Therefore, I am in total agreement with the statement that people should always be ‘separated’ from the problem in order to resolve it in a more effective manner.