Employees training in an organization is very essential for the success of the organization. Different countries have employed employee training to ensure the increase in the production level of the organization. Training is important as it enables the new employees in the organization to learn the different activities conducted in the organization. Working with Coca-Cola Company in the training and development of employees helps to understand the importance of the employees training in a global company. Coca cola is a global company supplying soft drinks across the world. The company has employed the use of employee's training to ensure the rise in the efficiency and effectiveness of the company's operations in the global market.
Employees training enables the workers in the organization learn the effective use of technology in the organization. Different global organizations have experienced stiff competition in the global market as a result of the changes in the technical know-how of the organization. Production in an organization depends on the technology used in the process (Certo, 2015). The efficient use of technology in an organization depends on the expertise of the employees. The organization has a specific mode of production and produces goods of specific quality in the market. The organization, therefore, developed the employees training program to enable the employees to use the technology available in the organization efficiently. This has ensured the increase in the level of production in the organization.
Employees training in the organization ensures the organization competes favorably with other firms in the market. Coca-Cola Company has been using this method of training to ensure the newly recruited employees learn the norms of production and sale done by the company. This has enabled the company to have a comparative edge in the market. The company has ensured the continuous production of products of same quality. The employees are trained by the management to enable them to grasp the various policies, values and norms in the organization. This has enabled the Coca-Cola Company to have the same company image in the global market thus making the sales very easy. Employees training helps the employees in the organization to determine the different requirements and expectations of the company. This enables them to handle different activities with professionalism and improves the efficiency level in the company.
Employees training promotes the safety of the employees. It ensures the health condition of the employees and the health requirements in the production process of the organization are significantly controlled by the employees (Ford, 2014). Employees training also ensures the career development of the various employees in the company. This also ensures the personal growth among the employees in the company. Different promotions in the company are done on the basis of the different training requirements of the company. This enables the company to have employees of high education standards. The company, therefore, finds the opportunity to get hold of the best employees in the production line.
Employees training also provides the employees with the platform to understand what the company requires of them and their rights in the company. This enables the development of a professional working relationship between the employers and the employees in the company. This has helped Coca-Cola Company to comply with the different employee's rules and regulations in the country of operation. This has resulted in the increased level of production in the company. This has also ensured the upsurge of the profit ratio of the company. This has thus enabled the company to register a higher comparative advantage in the global market as compared to the different soft drink distributors in the global market (Goetsch, 2014). The employees training has ensured the products of Coca-Cola Company are always of high quality. This has also enabled the development of the same brand products accepted by the different consumers in the global market. The employees of a company have also ensured the image of the company is preserved both in the company and in the market. This has thus helped the company to retain the consumers in the global market. The employees training in the company has also ensured the production of surplus commodities in the global market. This has enabled the company to satisfy the continuous growth of demand for the company's products.
Procedure of creation of the cultural diversity training course
In developing the cultural diversity program different ethical and cultural issues are considered in the process. The development of the cultural diversity training course will follow the following steps in the organization:
Diversity training program is first initiated in the company. This is done by conducting different target groups and target surveys to collect information about the company and to determine the behaviors that need to be changed in the company (Hartono, 2015).
The objectives of the program are then set. The objective of this study is to minimize the misconduct and misinterpretation of job among the employees in the company. It is also conducted to find out the value differences in age, social class and the employees experience.
Workshops are initiated and the employees are quizzed on the understanding of the company's culture.
The entire process is then evaluated by conducting online surveys to assess the satisfaction of the participants.
Legal implications in creating training course
Different laws have been enacted by different concerned bodies in the global business to ensure the different training services offered by the different global organizations follow. This laws and regulations ensure the different courses offered in the employees training services are of quality as required by the bodies. One of the legal laws under which the training services are based is the occupational safety and health act. This ensures the training services offered to these employees in the company follow the health and safety requirements. The employees should ensure the different goods and services they produce in the organization are safe to the final consumers and that the process of production is very safe to the employees.
The training of the employees by the different companies in the global market must, therefore, ensure the training of the employees is not only beneficial to the company but to the entire market and the consumers using the commodities in the market. The Coca-Cola Company has ensured the training process of the company follows the legal requirements and install the required level of ethics and morals on the employees (HASANZADEH, 2016).
The legal implications have, therefore, made it difficult for the different companies to offer employees training services to the employees. The legal requirements have made the process of development of their courses of training difficult for some companies. Some of the legal requirements make the entire process of the training of the employees very expensive in the long run. To cut the costs the different companies have adopted the no employee training culture in the organizations. This has reduced the effectiveness and the professionalism in these companies.
Legal requirements have resulted in different supervision activities in the companies. The companies have to ensure the supervision of the entire course provision. This is considered expensive by some organizations. The legal requirements have therefore resulted to reduced employees training activities in the different companies in the global market.
Laws and Regulations to be considered in the employees training process.
Different laws have been introduced to ensure the protection and the efficient training of the employees in the different global companies. The different legal bodies have enacted these laws to ensure the employees training in the companies is beneficial to the company offering the services and the consumers in the market. The laws are also put in place to ensure the level of competition in the market is fair and healthy in the global market (Muir, 2014). Laws such as the occupational safety and health act and the ethics act have been introduced by the concerned bodies to ensure the training of the employees are significantly regulated in the organization. These laws ensure the rights of the employees are captured in the training program by the company. The laws also ensure the safety of the employees in the production process is significantly included in the training program. This enables the employees to understand their rights in the company and thus cannot be infringed easily by the employer. The laws ensure the different compensations are done by the companies to the employees in case of the injury in the production process conducted in the company. The health act ensures the health standards are considered and followed by the company in the production process of the commodities. The law ensures the employees are taught the different health hazards and the health requirements in the production process of the company. This ensures the products produced by the company are free and healthy to be used by the final consumers in the global market.
It is, therefore, the responsibility of every company to ensure the laws are followed significantly when offering the different employee training services in the company (Shaheen, 2014). This ensures the employees abide by the requirements of the laws. This also helps the company to have employees who are responsible for the production process of the company. This also enables the establishment of a good working relationship between the employees, the employers and the final consumers in the market. This increases the productivity and profitability of the company.
Areas of employees training
Different courses are offered to the employees by the company. The training of the employees in the company covers different areas in the process of training. These areas include sexual harassment, business ethics, diversity, family and medical leave act, managing challenging employees, customer's service skills and workplace safety. Sexual harassment is the major problem facing management in the different global companies. Employees are taught on sexual harassment in the company. They are told the importance of both the sexes in the company and the importance of the good working relationship between both men and women in the company. The employees are taught the consequences of sexual harassment in the organization. This promotes a better working environment in the organization. The training on sexual harassment helps the company to do away with the gender biases in the company. This promotes equity in the company and thus the production rate in the company increases significantly.
Business ethics is very fundamental to the success of every global organization. Employees are taught on the business ethics expected from the by the company. This promotes the quality of service delivery in the company (Sun, 2015). The employees learn the different ways in which they can promote the sale of the products. This enables the company to improve the ways in which they handle the customers in the company. Coca-Cola Company has ensured this by employing qualified sales personnel's and educating them on the business ethics by the use of employees training services. The diversity in the company, therefore, increases and the company handles a range of issues in the market. This enables the global companies like coca cola to operate in most of the global markets. Diversity in the company increases the level of flexibility in the company.
The welfare of the employees in an organization is very fundamental in the operation process of the company. The training services of the employees encompass the family and medical act. The company ensures the family of the employees in the organization are significantly protected by the use of insurance covers in the company. This enables the company to manage the challenging employees in the company. This has enabled the global companies to improve the customer service skills in their employees. The employees are taught on the different customer service skills that enable them to handle the customers with a lot of professionalism as in the case of Coca-Cola Company. The training also covers the safety of the workplace. The employees are taught on how to ensure the workplace is protected and is free from any threat to the life of the company stakeholders. The employees are also taught on how to handle the different threats that may arise in the company. This improves the flexibility of the workplace and thus increases the rate of production in the company.
Demographic diversity is a common characteristic in global companies. It, therefore, affects the cultural set up of the global company. Different employees in a global company originate from different demographical set up with different cultural background. This results in the introduction of different cultural set up in the company. The organization through the employees training activities, therefore, has the responsibility to teach the employees how to behave in the company irrespective pf the cultural background. The employees are also taught on how to respect the different cultural diversity in the company.
Standardization of the employees training is thus required in an organization. Employees training is very important to the development and growth process of the company. It, therefore, should be made available in all the locations across the globe where the global company like Coca-Cola operates. This will ensure the company enjoys a comparative advantage everywhere in the global market and thus the profit ratio of the company rises in all the geographical locations of the company.
Social media is used by approximately all the employees in the organization. The employees training activities should, therefore, be made easy to the company by the use of social media. The company should create a website where the different courses captured in the employees training are available for the employees (Shaheen, 2014). Different social media modes such as Facebook and twitter should also be used by the organization to carry out the employees training. This will enable the company to cut the costs used in the employees training.
Recommendations for implementing employees training
Employees training improves the rate of productivity in the company. It ensures the sustainability of the organization's norms, values and culture. This improves the working relationship between the different stakeholders of the company. Employees training also improves professionalism in the company. This promotes flexibility and efficiency in the firm. Every organization should, therefore, adopt employees training to ensure the achievement of their core objectives in the firm.
References
Certo, S. (2015). Supervision: Concepts and skill-building. McGraw-Hill Higher Education.
Ford, J. K. (2014). Improving training effectiveness in work organizations. Psychology Press.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. pearson.
Hartono, I. K., Zulkarnain, N., & Tjahyadi, R. (2015). Prototype of Dashboard Business Intelligent for Employees Training Effectiveness. Advanced Science Letters, 21(4), 661-666.
Hasanzadeh, A. (2016). Studying The Role Of Employees’training In Employees’empowerment Of Marand Education Department.
Muir, K. R. (2014). Forest Industry Employees: Training, Safety and Retention: a Dissertation Submitted in Partial Fulfilment of the Requirements for the Degree of Bachelor of Forestry Science with Honours, School of Forestry, University of Canterbury, New Zealand (Doctoral dissertation, University of Canterbury).
Shaheen, F., Ghayyur, M., & Yasmeen, G. (2014). An Investigation of Training and Development Programs on Employees Satisfaction: A Case Study of Marks and Spencer London, UK. PUTAJ Humanities and Social Sciences, 21(1).
Sun, L. (2015). Employees Training and Development in Chinese State Owned Companies: Case: LQ Coal-Fired Power Plant.
