Assignment 1: Role of Leader
Assignment 1: Role of Leader
The case study discussed in this paper highlights different leadership and motivation theories and an understanding of roles, attitudes, and values to enhance these leadership skills. Business status, different purposes and goals of the leader to reach organizational success, is evaluated for the case study of Dunn Ski Emporium. Means of success are also discussed to highlight the significance of some steps by Joseph Dunn in attaining sustainability for business operations.
Dunn Ski Emporium is a business entity operational from 25 years and offers excellent services to both new and repeat clients. The company is led by Joseph Dunn and is situated in the Rocky Mountains of Vail, Colorado. The company uses state of the art equipment, quick service, and modern pricing to gain a competitive advantage in the market. The most famous and valuable asset of Dunn Ski Emporium is the employees as they are knowledgeable, friendly, and committed to their work. The business culture, high-quality customer service, and performance are the key factors that confirm a bright future of Dunn Ski Emporium. The company offers a cozy atmosphere, ski gears, and repairs under one roof. Dunn wants to expand the business and intends to purchase The Deli. It is known for excellent eatery experience and also has a reputation for experiencing and sharing business with Dunn’s Ski Emporium. The culture, similar design, and ambiance of The Deli can provide additional benefits of the acquisition by Joseph Dunn. There is no doubt that the businesses will complement and allow to take advantage of convenience to move forward into the market. The acquisition would help the owner to get to the next level of customer services, benefits for customers, and financial growth in the future. Dunn Ski Emporium and The Deli have always complemented each other and provided their customers to enjoy sporting goods need and high quality and affordable food. With the acquisition of The Deli by Dunn’s Ski Emporium would allow offering a one stop shop for the customers.
It is essential that employees are provided information on the possible means and reasons for the acquisition to increase the chances of success. Maslow Hierarchy of needs explains the importance of employee motivation. Psychological, safety and security, social, esteem, and self-actualization needs are the most common requirements described by Maslow (Koontz, 2010). Employees would favor the acquisition only if they find some benefits including career development, growth, and year-round employment. It is advantageous for a leader like Joseph Dunn to identify and explore the benefits available to the company and also for the employees resulting from the acquisition of The Deli.
Dunn must ensure that training is also provided to employees of both the companies to increase their personal performance (Hameed, Ramzan, Zubair, Ali, & Arslan, 2014; Salanova, Agut, & Peiró, 2005). Mr. Atkins must train employees of Dunn Ski Emporium whereas, Joseph Dunn must train the employees of The Deli. It is essential that businesses focus on their employees since satisfied employees are loyal to the organization. Douglas McGregor in his Theory X and Theory Y explains that employees are an essential part of the body, and they must be provided facilities that enhances their performance (Schermerhorn, 2010). Dunn must focus on the traits that can be measured and must add to his personal skills. The characters must help the social architect to enhance the level of trust between employees (Matthews, Deary, & Whiteman, 2009). It is also essential that Dunn follows the situational theory of leadership and develop the characteristics of telling, selling, participating, and delegating the tasks to employees (Fiore, 2004).
Means of Attaining Success
Joseph Dunn is an experienced social architect, and he must ensure that he undertakes best practices to enhance the performance of the business after the acquisition. Firstly, he must acknowledge Mr. Atkin’s expertise to improve operations of The Deli. The loyal employees of The Deli will also appreciate the presence of Mr. Atkin and his knowledge capital will be a huge asset for the business. The major success benefits available for Joseph Dunn are to use the expertise to establish a solid base of the new business, customer relationship skills, quality customer service, and implementation of a positive organizational culture.
Effective training programs would allow Dunn Ski Emporium to become a more successful business since, all the employees and management would work on same organizational goals mentioned in the mission and vision of the company (Nassazi, 2013). I am essential to understand the diverse personalities, attitudes, and values of different employees to manage them in an efficient manner. It is critical that the business and its employees must unite, and Joseph Dunn must offer achievable and realistic goals and employee empowerment to increase productivity. It must be ensured that appropriate relationships are developed between the business, its strategies, structure, processes, and people to create a positive impact on the organizational success. The company must also form teams with employees from both the companies to increase motivation and Dunn must ensure that the conflicts are resolved quickly (Salas, Rozell, Mullen, & Driskell, 2014). If the organization keeps a check and balance on its human capital, it has a bright chance that it results in success of the business.
The overall evaluation of Dunn Ski Emporium explains that human capital is the most influential factor that must be concentrated, and Joseph Dunn must ensure that their employees are satisfied to increase the overall productivity and performance.
References
Fiore, D. J. (2004). Introduction to Educational Administration: Standards, Theories, and Practice. Larchmont: Eye On Education.
Hameed, A., Ramzan, M., Zubair, M. K., Ali, G., & Arslan, M. (2014). Impact of Compensation on Employee Performance (Empirical Evidence from Banking Sector of Pakistan). International Journal of Business and Social Science, 5(2), 302-309.
Koontz, H. (2010). Essentials of Management. Noida: Tata McGraw-Hill Education.
Matthews, G., Deary, I. J., & Whiteman, M. C. (2009). Personality Traits. Cambridge: Cambridge University Press.
Nassazi, A. (2013). Effects of Training on EMployee Performance: Evidence from Uganda. Vaasa: VAMK, University of Applied Sciences.
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. Journal of Applied Psychology, 90(6), 1217-1227.
Salas, E., Rozell, D., Mullen, B., & Driskell, J. E. (2014). The Effect of Team Building on Performance: An Integration. Small Group Research, 30(3), 309-329.
Schermerhorn, J. R. (2010). Management. Hoboken: John Wiley & Sons.
