Reflection Paper
This paper was a good paper to increase the knowledge of new employees in their initiation to a new career in sales. Sales are a people motivated business and the idea that needs to be in the sales persons head is the idea that the customer needs to be satisfied. A pre conditions for sales is for the customer to purchase and without this the business does not succeed. The first line of the paper makes this statement imperative in the minds of the individuals.
This paper could have used an introduction into the character of Mr. Selfridge as he is a fictional character but is still a proponent of good sales and marketing strategies. Mr. Selfridge is on PBS and is a forebearer of a major department store chain executive who was highly influential in the global market place in the 1920 -1940’s.
Additionally, what can be learned from this paper is the complex nature of the hospitality business. It shows that it is not enough to have the proper facility that the most important commodity in the hospitality business is its people. Without proper customer service the chairs, wall coverings etc. are not what is going to encourage people to return. The use of the literary devices is important to know the essential of communication to differing groups of people as well as different segments within the hospitality business.
“The customer is always right” was a saying invented by Gordon Selfridge who thought of business as a way of making customer experience exciting and freeing them from societal norms (Huddleston 29). This motto is for an employee of an organization to guide and encourage them to take customer complaints and concerns seriously. The long-term goal is to increase customer traffic and purchasing powers, making them feel as they are a valued commodity in the sales process. This slogan is a special place for the beginning of the sales process, to make their guests feel at their stay in the special commercial organizations. And ultimately, the slogan is used by scholars worldwide to inspire the theme of hospitality. (Schneider, 2010).
Literacy has now become the hotel business, taking into account their customer base as Shixing Wang provides important information on customer behavior. Relevant customer behavior includes organizational behavior, business development, strategic management and leadership development Together these produce a total picture of customer behavior. Scholars use primarily used to provide literacy and finding an industry can rely on the impact of organizational structure and the fact that information to guide its better performance and economy. The fact that information must be made based on research into the area, wrote in support of a particular way by a variety of readers to easily digest the evidence.
This discussion is on the subject of effective literacy communication in the hospitality business. The objective of this essay is to provide insight into what are the writing strategies of providing information in hospitality discipline. Most of the research been conducted on customer behavior and businesses in the hospitality industry which seem to be changing their businesses strategies to conform to these research findings.
