1. Positive effects of conflict may include:
a. closer examination of issues that might otherwise be avoided
b. a healthier, more satisfying relationship
c. Both A and B
d. None of the above
2. Quincy almost always backs down from any conflict. His friends call him a human doormat because he lets other people walk all over him. Quincy's conflict style can best be described as
a. accommodating
b. competing
c. collaborating
d. compromising
3. Harriet and Maynard cannot decide on which movie to go to. Harriet wants to see the new action movie and Maynard wants to see a foreign art film. After arguing for a while they agree to go to another movie, a Civil War drama, which both of them are mildly interested in seeing. This conflict best illustrates which conflict style?
a. avoiding
b. accommodating
c. collaborating
d. compromising
4. Interpersonal conflict only occurs when relationships are in trouble
a. True
b. False
5. Interpersonal conflict can only lead to negative effects.
a. True
b. False
6. The consequences of an avoiding conflict management strategy is that both parties lose.
Last Name: 2
a. True
b. False
7. Which of the following is true concerning brainstorming?
a. It allows for the generation of a limited number of ideas.
b. It calls for the evaluation of each idea as it is presented. C. It encourages creativity.
d. All the above.
8. The advantages of group problem solving includes:
a. Individual responsibility for the outcome.
a. Takes less time.
b. Allows for the pooling of knowledge and experience.
9. In the differentiating stage of relationships, the relational dialectics do not include
a. Openness and intimacy
b. Openness and privacy
c. Independence and intimacy
d. Change and stability
10. People riding in the same car of a commuter train constitute a small group.
a. True
a. False
11. Group norms are formal or informal rules identifying which behaviors are appropriate and inappropriate.
a. True
a. False
12. The information seeker, opinion giver, and procedural technician are best described as
a. group task roles
a. group building roles
b. individual roles
c. maintenance roles
13. During a departmental meeting, Donna questions Henry's suggestion concerning how to decrease turnover by saying, "That's an innovative approach to the problem, Henry, but I'm not sure how it would work for this specific work group." By making this comment, Donna is performing which member role?
a. Follower
b. Dominator
c. Evaluator-critic
Last Name: 3
d. Compromiser
14. During a departmental meeting, Zora listens to everyone's ideas and when it seems like everyone is on the same page adds "This all sounds great to me. I'll go along with it." By making this remark, Zora has performed what group role?
a. Compromiser
b. Recorder
c. Information giver
d. Follower
15. The aggressor, blocker, self-confessor, and dominator are best defined as
a. group task roles
b. group building roles
c. maintenance roles
d. individual roles
16. The encourager, compromiser, and follower are best defines as
a. group task roles
b. group building roles
c. individual roles
d. task maintaining roles
17. During weekly sales meetings, Annie makes a point to congratulate other members of the group for their accomplishments of the week and make positive comments about others' ideas to increase sales. One of the roles Annie plays at these meetings is
a. encourager
b. opinion giver
c. compromiser
d. recognition seeker
18. Edy arrived at her group meeting a few minutes late and made a grand entrance. She then proceeded to hold court for another fifteen minutes relating a story about the horrible cab ride she endured to make it to the meeting at all. Edy's behavior is exemplary of which group role?
a. follower
b. recognition seeker
a. blocker
c. opinion giver
19. Larry never has anything good to say about any idea generated during group meetings. Because of Larry's negativity, the group has not made much progress toward its goal. Larry's behavior is exemplary of which group role?
a. Blocker
b. Recognition seeker
Last Name: 4
c. Self-confessor
a. Evaluator/critic
20. After Glenda made a suggestion that the school board needed to revisit the criteria for selecting a new superintendent, Isadore replied, "Hear! Hear!" Isadore's behavior is exemplary of which group role?
a. Opinion giver
b. Procedural technician
a. Encourager
c. evaluator
21. Guidelines for effective small group communicative include:
a. Be self-oriented
b. Center conflict on people
c. Be critically open-minded
22. The trait approach to leadership posits that
a. leadership may be an innate quality
b. leadership is a function of individual characteristics
c. certain people have what it takes to be leaders and others do not
d. all the above
23. Elvira's general style of leadership is to just let her employees do what they want, although her door is always open if they have questions or want some information she can provide. Elvira's leadership style is best described as
a. laissez-fair
b. democratic
c. authoritarian
d. telling
24. Tulie's general style of leadership is to tell everyone in his work group exactly what to do and how to do it. Tithe's general style is best described as
a. laissez-fair
b. democratic
c. authoritarian
d. Participating
25. During a group meeting, Pat questions the feasibility and logic of the solution that the group plans to purpose. Pat is performing the role of blocker.
a. True
b. False
